Poor performance on large site

  • rlrr2000

    (@rubenreyes)


    9 months, 1 week ago

    I have the PRO (paid) version of this plugin. I would have loved for this plugin to work as we would have benefit particularly from the author reports. However, this plugin turn out to be unusable and caused significant problems on a large site (500k page views per day). The Visitors report would exceed PHP’s memory allocation (we have it set at 2GB). The Category (taxonomies) report would blow out all time-outs – it would take over 5 minutes to load. The Traffic by Hour report shows numbers that are completely off and inconsistent with the other traffic reports. The worst part is that the plugin would periodically throughout the day cause extreme load on the database (for reference our database server has 32CPUs + 64GB). And unfortunately their support team didn’t take any of these issues seriously and their response was to say that there must be something wrong with other plugins.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Navid Kashani

    (@kashani)

    9 months, 1 week ago

    Hi @rubenreyes ,

    We’re really sorry to hear about your experience. Over the past year, we’ve been working hard to improve performance, and with every new version, things are getting better.

    Right now, we’re also in the middle of a major restructuring of the plugin that will significantly improve performance for large sites. This update still needs more work, but we’re planning to release it in Q1 2026.

    In the meantime, I’ve reached out to our support team and we’d be happy to work with you directly to try and solve the problems you’re facing.

    Thank you for sharing your feedback, it helps us continue to improve.

    Mehmet

    (@gandomi)

    9 months ago

    Hello @rubenreyes,

    I’m reaching out from the support team. I wasn’t able to locate your previous ticket in our system. Could you kindly submit it once more so we can review the issues promptly and assist you as quickly as possible?

    Best regards,
    Mehemt

Viewing 2 replies - 1 through 2 (of 2 total)

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