Poor Support

  • aking1

    (@aking1)


    4 years, 5 months ago

    How I wish I could give zero stay or -5 star. After taking my 30$, the author refused to respond to my question. This is a pure scam. The plugin is just a pile of trash

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author motov.net

    (@motovnet)

    4 years, 5 months ago

    Hello,

    That is absolutely not true, I have not received any emails from you.

    We have a support request form and currently there are no unreplied emails there.

    I am happy to help if you send actual request.

    Thanks

    Plugin Author motov.net

    (@motovnet)

    4 years, 5 months ago

    We also have a refund policy, if you’re unhappy you can simply request and get a refund, this is why we have moneyback guarantee, you didn’t even ask, but directly trashed the plugin reviews.

    Who are you? Nothing in our orders section resembles “aking1”

    Thanks.

    Thread Starter aking1

    (@aking1)

    4 years, 5 months ago

    “Who are you? Nothing in our orders section resembles “aking1””

    That’s true, but you have Ak*n**a, don’t you? You have rej*n*.s*l**[email protected] don’t you?

    Thread Starter aking1

    (@aking1)

    4 years, 5 months ago

    Don’t tell me about refund policy as if I don’t know. Refunding money when someone has already counted on your product isn’t always the best

    Plugin Author motov.net

    (@motovnet)

    4 years, 5 months ago

    You have not sent a single support request trough the site, your statement we scammed you is a lie.

    How can support be poor if you

    1. Didn’t email the official support email
    2. Didn’t use the official support request form?

    link removed by moderator

    • This reply was modified 4 years, 5 months ago by Yui. Reason: removed picture with email
    Thread Starter aking1

    (@aking1)

    4 years, 5 months ago

    Please remove that picture (is not well masked)

    I’ve been using the messaging feature you added to the plugin that shows in WordPress admin panel. You’ve only replied once. I don’t know how you could reply if you haven’t ever got a message from me. I still have a copy of your one and only reply, okay?

    Plugin Author motov.net

    (@motovnet)

    4 years, 5 months ago

    Hello,

    I got a question, then replied, how should I know you need further help if you never replied back?

    Also, I see your username xtraghenghen is related to nulled plugins forums, is that a coincidence?

    How should I know you didn’t use a stolen paypal account?

    Your PayPal is from Brazil, you message us from Ivory Coast, your username is used in nulled plugins forum.

    This is really weird I think I should report this to authorities if we can’t verify this isn’t a fraud order.

    Thanks.

    Moderator Yui

    (@fierevere)

    永子

    4 years, 5 months ago

    It seems this is gone too far beyond normal review comments, so i will close this from further discussion.

    Please don’t use forums for refund mediation.
    Please dont put any pieces of communication happened through private channels here.
    Also there is wrong place to throw accusations

Viewing 8 replies - 1 through 8 (of 8 total)

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