Popup Builder: ‘Create Template’ button not working

  • Resolved fabioton

    (@fabioton)


    8 months ago

    In Popup Builder, I click on ‘Create Template’ and assign a name to my template. However, when I click on ‘Create Template’ again (after assigning the name), nothing happens. Has anyone encountered this issue or knows a possible solution?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sophia Support

    (@marsismyhome)

    8 months ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    Thread Starter fabioton

    (@fabioton)

    8 months ago

    Hi, I sent the email as requested.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Popup Builder: ‘Create Template’ button not working’ is closed to new replies.