Hi @labelkotak could you share the page you are having the issue?
What I can imagine could be happening is the popup container on your side missing a class to hide the content until the popup is shown
Best regards
I just revert to old version, then everything going back as normal. The new update plugin for hubspot got bugged.
Hi @labelkotak could you share the page you are seeing the problem?
Also which version are you running the plugin?
Best regards
Check this link for preview – https://ibb.co/HPM4Gk8
This version got issue – version 8.13.58
Hi @labelkotak
Could you send the actual url you are seeing the problem along with a HAR file to our [email protected]. We need more information information to help you with the problem.
Also if you could let us know how you are including this form into your page
Best regards
Hello,
We experienced the same issue after updating our Hubspot plugin from Version 8.12.41 to Version 8.13.58. The only thing that seems to fix the issue is reverting back to the older plugin version.
Are there any updates regarding this issue and when/how it might be corrected?
Thanks.
Hi @kellyhba Thanks for your message,
Could you share the url where the problem is happening?
Are you using Elementor?
Best regards
Thanks for getting back to me. Yes, we are using Elementor.
You will not be able to see the issue currently occurring on our website as we reverted back to the older version of the Hubspot plugin (8.12.41) where this was not an issue. Here is a page where this occurred with version 8.13.58. Our Free Tools page: https://www.totem.tech/free-tools/
Instead of the Hubspot forms appearing when a button is clicked, they were all displaying on the actual page, one after another at the bottom. If you clicked a button, the pop-up itself would appear (heading, image, etc), but did not have the Hubspot form fields displayed on the pop-up as it used to.
Currently, the buttons are using the Hubspot form short-code, but we checked and had the same issue when we used the html code. The forms that are embedded right on the page seem to be fine. It’s all of the pop-up forms that appear to be an issue.
Hi @kellyhba, hope you are having a nice week and sorry for the delay.
We’ve just released our Elementor widgets so users can have an easy to use way to add Hubspot forms to their pages.
I’m closing this issue as its been addressed by this new widget. Please let me know if this works for you.
Best regards,
