Plugin Support
Kim L
(@kimmyx)
Hi @darbrider,
We’re sorry to hear you’re seeing this issue.
Can you please provide the following to help us troubleshoot?
1) Copy/paste any error messages (PHP logs, page errors, or dev tools console logs) you see.
3) Attach or post screen captures of the issue (including error messages).
4) Can you head over to your Site Health Info tab (wp-admin/site-health.php?tab=debug), copy the site info and send it to us.
5) Can you email us a screen capture of your wp-admin > Popup Maker > Settings > Misc? Make sure you get the very last setting on that tab. It will look like this https://share.wppopupmaker.com/bLuKWpoK. That setting should be unchecked.
6) Do you know if you’re running Redis cache on any server? You might need to ask your hosting provider.
7) Lastly, do you recall the first time you noticed the issue? Did you do a major update to your site or servers around that time?
You may email us your answers at Support Request – Popup Maker.
We appreciate your patience and we’ll wait for your message!
Plugin Support
Kim L
(@kimmyx)
Hi @darbrider,
We just want to let you know that our development team is still working on tracking down the cause of the resetting of your popup settings.
If you have more information you can add about your setup, feel free to let us know!
We appreciate your patience. 🙏
Plugin Support
Kim L
(@kimmyx)
Hi @darbrider,
Just sending another follow-up to let you know our developers are still working on this issue.
As always, we appreciate your patience and if you have new information related to the issue that you could share with us, we’d love to hear it!
Thank you very much! 😊
