Popup subscribe button not working

  • Resolved Rehan Ahmed

    (@rehanahmed38)


    5 years, 4 months ago

    I have tried all the options but for few days subscribe button on popup is not working and it says only please wait it is working when i take preview of the popup but on the website its not responding and none of the email that i put in the subscribe form goes to subscribe list. Yes from if click on preview changes then it works.

    Can anyone please assist in this.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Rehan Ahmed

    (@rehanahmed38)

    5 years, 4 months ago

    I am using wordpress Version 5.5.1 with latest popup builder Version 3.72

    Sygnoos Support

    (@sygnoossupport)

    5 years, 4 months ago

    Dear @rehanahmed38 ,

    Thanks for the message.
    Please, update the plugin to the latest 3.73 version, and after clearing the cache check again.
    Let us know if that helped, please.

    Thread Starter Rehan Ahmed

    (@rehanahmed38)

    5 years, 4 months ago

    Hi thanks for your message

    Actually it was updated plugin and there it was not working then i rollback to the previous version 3.71 from 3.72 and started workig but i did not get any update notification for 3.73 till yesterday so I assumed it was the latest update 3.72.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 4 months ago

    Dear @rehanahmed38 ,

    Thanks for getting back to us.
    In case you didn’t get any update about the latest 3.73 version, please, follow the steps below to reinstall the plugin:
    1. Please, navigate to the Settings section of the Popup Builder plugin:
    https://prnt.sc/vht1sj
    2. Uncheck the ”Delete popup data” option and make sure to click on the ”Save Changes” button:
    https://prnt.sc/vht1i2
    This step is a must, in case you don’t want to lose all the popup data you have.

    After, please, deactivate and uninstall the current version of the extension you have and install and activate it again like this:
    How to Install the Popup Builder Plugin.

    Please, let us know if that helped.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Popup subscribe button not working’ is closed to new replies.