Popups losing CSS style when published | ww.wp.xz.cn

Resolved leomarioto
(@leomarioto)

3 years, 9 months ago

Hi!

Strangely, when I publish the popup, it loses all the styling done with Gutenberg blocks.

When I go back to draft and preview it, it resumes the correct styling. Has this ever happened to anyone before?

Images follow…

Pop up when I go back to “draft”:

https://germinlab.com.br/wp-content/uploads/2022/09/image-1-1.png

Pop up when “published”:

https://germinlab.com.br/wp-content/uploads/2022/09/image-2.png

Thank you very much,

Leonardo

Viewing 1 replies (of 1 total)

Sygnoos Support
(@sygnoossupport)

3 years, 9 months ago

Dear @leomarioto,

We are sorry to hear that you are facing issues.
May we kindly ask you to send us the following information.

1.The website URL, where the popup is supposed to trigger

2. The System Information file which can be retrieved from here:

How to Retrieve the “System Information” File

3. Screenshots from the popup Events and Display Rules sections

4. Send the exported popup, so we can check its settings

How to Import/Export Popups

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Regards,
Popup Builder Team

Viewing 1 replies (of 1 total)

The topic ‘Popups losing CSS style when published’ is closed to new replies.

2 replies
2 participants
Last reply from: Sygnoos Support
Last activity: 3 years, 9 months ago
Status: resolved