Sounds to me like your paths are messed up. Is your WordPress installed in a subdirectory of the site domain?
The fact that it says the directory already exists probably means it has been created somewhere other than where you think it has. We need to look at your path structure and how you’ve set it up with File Away.
Also, regular download links don’t generate error popups in file away. What does your shortcode look like?
Hello developer. I’m sorry I had been away for several days over the weekend and it’s so awesome to see a developer so active with support and it’s not even paid support. Much kudos to you.
Can I go home and look through your comments and get back to you?
THank you!
Yeah, sure thing. Might be easiest to let me hop on your WordPress backend and get you straightened out. Either you have a WordPress setup the likes of which I’ve never before seen, or you’ve configured something incorrectly. Either is possible. Neither is a big deal. We’ll get you going. It’s not a plugin-wide bug. Works fine for thousands of users.
I am an accountant, and my work hours have been crazy lately for the 10/15 deadline! Haven’t been able to test recently. Thank you for checking in.
I came to test it tonight, and the shortcodes weren’t appearing at all on the pages. That was weird because it was working before when I had tested it few days ago.
After including debug=”on” on the shortcodes, there seems to be an issue with path to directories.
On Basic configuration, using for “Set Root Directory”,
Using WP Install directory: the debug displays shortcode is directing to
l/https:/www.mysite.com/base/sub
Site Root Directory: the debug displays shortcode is directing to
l/base/sub
The base and sub path was not an issue prior, so I think possibly plugin update made some changes to my site.
As always, thanks for such active support on an awesome plugin.
/l (lowercase “L”)
/https:
/www.mysite.com
/base
/sub
those are the hierarchy of directory actually being created, where the first level directory is uncontrollable by me
level 2 and 3 either exist or not depending on “wp install dir” or “site root”
level 4 based on base directory setting
level 5 based on sub path on shortcode.
Hi. Could you send screenshots of your Basic Config tab, of your WordPress General Settings page urls, and your shortcode, to fileaway.plugin at gmail?
Also, are there files in the directory you’re pointing to, or just other sub directories? If no files, it won’t output anything unless directory tree mode or manager mode is enabled.
No joke, you are crazy speedy. sent you e-mail.
‘Twas a bug. The way your HTTPS plugin was forcing SSL caused File Away’s path structure to get all messed up. I wasn’t accounting for that. I fixed it on your install, and the fix will be in the next release. Thanks for providing access!
thank you for looking into it and resolving it! the best~
