• aitta10

    (@aitta10)


    Hi,

    I have an issue that I do not sure what is causing it. My free listing on google shopping keep on showing and stop showing regularly. It is not that some listing disappear or some lose the ranking or get shown on other locations, all the listing just stop showing for some time and then suddenly all show again.

    I asked some specialists and they told me that this could be an error in the feed and google is having a hard time recognising it.

    Any ideas on how I could solve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi @@aitta10!

    I understand how concerning this can be, especially if all of your free listings disappear and then reappear rather than only affecting specific products.

    To help us investigate whether this is related to the product feed, could you please go to:

    WordPress Dashboard → Marketing → Google for WooCommerce → Feed

    and share a complete screenshot of what you see on that page?

    In particular, we’d like to check whether there are any feed generation errors, synchronization issues, or warnings that could be affecting how your products are being submitted to Google.

    Also, could you please let us know if you made any changes to your site around the time this issue started occurring? For example, did you update any plugins, change themes, modify product data, or adjust any Google for WooCommerce settings?

    Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further

    Thread Starter aitta10

    (@aitta10)

    Hi,

    Thank you for the reply. Please find the below:
    https://snipboard.io/FViyM7.jpg
    https://pastebin.com/TK6YQ9HS
    https://pastebin.com/qxfkgpcT

    Thank you for your time

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi @aitta10!

    Thank you for sharing the error log and System Status Report.

    I’ve reviewed the information provided, and the error log indicates that PHP ran out of available memory while trying to generate a page.

    I can also see that you are using the Site Kit plugin. Please note that Site Kit is not fully compatible with Google for WooCommerce, and the two plugins may occasionally conflict with one another.

    To assist further, could you please temporarily deactivate the Site Kit plugin and then try syncing the affected product again? Let us know if the sync completes successfully after doing so.

    If the issue persists, could you please create a staging site and perform the following tests?

    1. Deactivate all plugins except WooCommerce and Google for WooCommerce.
    2. Switch to a default WordPress theme such as Twenty Twenty-Six.
    3. Try syncing the affected product again and check whether the issue remains.

    You can create a staging site using the WP STAGING plugin:

    https://ww.wp.xz.cn/plugins/wp-staging/

    I’m suggesting these steps because another user recently experienced a product sync issue and was seeing the error message:

    “This value should not be blank [description]”

    This is similar to the message you’re seeing under the Product Feed tab, although in your case the issue appears to be related to the product image rather than the description. In that case, the user was ultimately able to resolve the issue by switching themes, which is why it would be helpful to rule out a theme or plugin conflict on your site as well.

    Additionally, since the memory exhaustion error is being logged by WooCommerce, I would recommend reaching out to the WooCommerce support team here https://ww.wp.xz.cn/support/plugin/woocommerce/ as they may be able to determine exactly what process or request is consuming the available memory and causing the memory exhaustion error.

    Please let us know what you find after testing, and we’ll be happy to investigate further.

Viewing 3 replies - 1 through 3 (of 3 total)

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