Try switching to the Twenty Fifteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).
if that made no difference, are you using any sort of caching plugin, or do you see a “Clear/Purge Cache” button in your Dashboard or admin bar? If so, would you please try clearing the cache?
Note: You do not need to install a caching plugin at this point just to clear a cache you don’t have. If you don’t have a caching plugin or a way to clear a server-level cache, just say so. 🙂
Thread Starter
Justin
(@justing87)
Looks like it’s theme-specific, but I’m not sure how to fix this. We can’t change themes either, this theme is critical to our website.
What is the name of theme, and where did you get it from?
In that case, please contact them via their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
http://www.kriesi.at/support/forum/velvet/
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
