@erobhef Please work with your hosting provider to get the error logs from around the time you were testing this. You can send them to [email protected] and I’ll take a look. Another option is to install the Support AddOn and run another test then send the zip file to the same email.
http://postieplugin.com/downloads/support-addon/
Upgrading PHP will likely have no effect as Postie is compatible back to PHP 5.3. The issue @lastlamplighter mentions was for a very specific version of Postie.
Thanks Wayne. I just sent some logs over.
//Rob
@lastlamplighter please start your own thread as the issues are rarely the same and it get to be confusing as to whom I am replying to.
@erobhef Thanks for the debug output. It looks like PHP is dying while WordPress is processing a 3Gb image. I would try allocating more memory to PHP (http://postieplugin.com/faq/fatal-error-memory/) or sending a smaller image.
Hi Wayne,
Thanks for the suggestion of allocating more memory. This is a strange one. I contacted my hosting provider and they came back with the following…
“There is no particular limit for attachment file to the email. Could you please check this now? I have increased memory limit to 256Mb as well as set require PHP version. Further, I have tried to process email in Postie plugin and could not receive 500 error message. But, receives blank page for postie plugin after processing. There is no PHP error occurred while processing email from server side.”
The mailbox used to create posts has a single test email in its Inbox with a single 4.34MB attachment. I cannot see any log anywhere regarding wp processing 3Gb image.
Any suggestions?
Best regards,
Rob
Hi Wayne,
Just to add to this. I have step increased the wp-config WP_MEMORY_LIMIT from 64 to 96, 128 and 256 and I get the same result. Also, not sure if this is anything but I noticed that the test email attachment is recreated multiple times in the wp-content/uploads/2018/02 folder, the largest of which is 3.4MB (the original attachment size).
Best regards,
Rob
Thanks Rob.
The process is dying when the attachment is being added to WordPress. Can you successfully create a post if there isn’t an attached image? Or a different image?
Hi Wayne,
Thanks again for coming back and suggesting to try an email without an attachment. I should have thought of some more basic troubleshooting before contacting you. Yes, some success. When I send an email without an attachment a new post is created. The title, body and category are good. I notice that the post is flagged as ‘Scheduled’ and does not immediately get published…but after a few minutes get published 🙂 to a custom category.
I configured that Postie deletes email after processing, and I can see from the mailbox that this is working. Everything good so far. Now I tried once more to process email with 3.2MB image attachment and it fails 🙁 and I get a tmptitle post.
So everything is working perfect, except when there are attachments.
The only other observation is that the email with the image attachment correctly gets deleted from the mailbox, as per Postie’s Delete After Posting setting.
I feel this issue is something small and likely not related directly to Postie. Any thoughts or suggestions welcome?
//Rob
Can you manually create the post and add that 3mb image via the post editor?
Please send that image to [email protected] so I can test on my side as well.
Hi Wayne,
Sorry for the delay in coming back. I tried to directly post via wp-admin and it failed. I increased upload_max_filesize to 64M and post_max_size to 32M, and while WP told me correctly the max image size to set in the post was 32MB, it failed with message ‘HTTP error’ (see snip attached). For what it’s worth I sent you the image attachment as you requested. I’ve contacted the host provider for them to check their logs and I’ll come back with that.
Best regards,
Rob
php_value upload_max_filesize 64M
php_value post_max_size 32M
php_value max_execution_time 300
php_value max_input_time 300
Hi Wayne,
Short update. I can now send via wp, but fails via Postie with tmptitle/tmpPost (only if there is an attachment).
//Rob
>I can now send via wp
Are you trying to say you can create a post with the large image in the WP editor or something else?
Hi Wayne,
I can create a post manually in wp editor with no image.
I can create a post manually with set featured image size 3mb.
I can create a post using Postie with no image.
I cannot create post using Postie where source email contains same 3mb image attachment as tests above.
……………………………
Hi there,
I’ve run several tests again with 3mb, 2mb and 627kb image attachments. All fail.
The plugin works for text only posts.
It fails with images.
I’m disappointed to say this means I cannot use the plug in as my site default page lists latest blog entries with attachments.
/Rob
That is extremely unusual, most people send attachments through Postie. Does it still fail if you disable all other plugins?
