Post purchase activation issues

  • Juan Intecsu

    (@intecsu)


    1 year, 11 months ago

    I don’t know how this plugin works, but I purchased it about nine hours ago and still can not activate the Pro version. I tried to contact support by email and page chat, but I received no answer. It seems like receiving payments is very efficient, but activating is not.

    You should warn that nobody is there to help people on the other side of the world, that you have no investment in automating processes, and that there is a gap between payments and activations, if any.

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  • sangeethasrinivasan

    (@sangeethasrinivasan)

    1 year, 11 months ago

    Hello there,

    Thank you for reaching out to us. My name is Sangeetha and I am a part of our Customer Support Team.

    We are truly sorry for any inconvenience you may have experienced and we completely understand your disappointment. Our goal is to always provide the best customer experience and ensure that our products meet your expectations.

    To activate the PRO pack, all you need to do is log in to our website: https://my.flycart.org/my-account/, download the PRO pack, and install it. If you need any assistance with installation or validating your license key, you can refer to this helpful video: https://youtu.be/9eXl8P6cfUI.

    I want to assure you that there is no delay between payment and activation. You can easily activate the PRO features by installing and activating the PRO pack as soon as you purchase it.

    To make things even easier for you, we would be happy to schedule a quick Zoom call at a time that is convenient for you. Simply open a ticket here: https://www.flycart.org/support and let us know a couple of available time slots. Our team will be more than happy to assist you further.

    Please let us know if this option works for you.

    I am eagerly anticipating the opportunity to assist you with this matter.

    Thanks
    Team Flycart

Viewing 1 replies (of 1 total)

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