POST SMTP EMAIL ERROR

  • Sipilimon

    (@ced3new)


    7 years, 2 months ago

    My customers are recieving this email

    The log to paste when you open a support issue:
    {
    “error”: {
    “errors”: [
    {
    “domain”: “global”,
    “reason”: “backendError”,
    “message”: “Backend Error”
    }
    ],
    “code”: 500,
    “message”: “Backend Error”
    }
    }

    Can you identify the issue?

Viewing 1 replies (of 1 total)
  • shinerweb

    (@shinerweb)

    7 years, 2 months ago

    Can I ask if you are attempting to send a lot of emails very quickly, or are sending a high volume of emails in a relatively short period.

    Are you using a Gmail account to send your emails by any chance?

    If you are using Gmail, this type of error usually indicates a problem with the remote mail server. That could be down to the remote server going away during your servers attempt to talk to it, or your server taking too long to complete the send. Or as most often the case, you are attempting to send/receive emails faster than the Gmail API allows for your type of account.

Viewing 1 replies (of 1 total)

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