Post SMTP Plugin

  • Resolved mark46

    (@mark46)


    3 years, 8 months ago

    I have a woocommerce site that is using Post SMTP plugin. When a customer places a order the email confirmations for the customer is sent but the order confirmation that I would receive to let me know a order was placed isn’t working. The error code is “Request failed; Mailbox unavailable”. I know this error doesn’t tell much but I can’t understand why the customer email is being sent but not the site owner confirmation email telling the owner that the order was placed by the customer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 8 months ago

    Hi @mark46

    Hope you are doing good.

    Let me know which mailing socket you are using with post SMTP.

    Share the Diagnostic test report of Post SMTP.

    Thanks

    Thread Starter mark46

    (@mark46)

    3 years, 8 months ago

    It is port 587 now, I tried port25 because I read somewhere about the port 25. However it is set back to 587. It’s not letting me post the diagnostic test for some reason in the WYSIWYG.

    Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 8 months ago

    @mark46

    For the Diagnostic report try to put it into Notepad and share it via we transfer link here and mailing socket I mean which mailing service are you using with Post SMTP? like Gmail, Office 365 or server email etc.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 7 months ago

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

Viewing 4 replies - 1 through 4 (of 4 total)

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