post status transition – plugin version 3.3.97

  • haco28

    (@haco28)


    4 months ago

    Hi evryone,

    I have an issue but don’t know where and how to resolve it.

    Since a few days, i have orders not change status from wc-pending to wc-processing after payment. Orders stuck to wc-pending. I have no errors in woocommerce logs but also didn’t find calls like POST /v1/payment_intents/pi_XXXXXXXXXXXXX/confirm from stripe.

    Where can i find in plugin code, where this call is managed and tell me if you already meet this problem, maybe how to resolve it.

    Thanks a lot

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 months ago

    Hi @haco28

    Thank you for contacting Payment Plugins. The first thing to check is that the card form and other payment methods are rendering correctly on your checkout page.

    Can you share a product page url to your site so it can be reviewed?

    Kind Regards

    Thread Starter haco28

    (@haco28)

    4 months ago

    Thanks for your reply @mrclayton 🙂

    The form is correctly rendered and as i said before it happens after payment, more precisly before redirect to order-received page.

    In stripe dashboard i can see the charge created and also the payment_intent.

    Here a product page of our website : https://www.nextmobiles.com/produit/iphone-15-pro-max/

    Best regards

    Plugin Author Clayton R

    (@mrclayton)

    4 months ago

    Hi @haco28

    Reviewing the logs, I can see that the customers are being presented with 3DS and they are authenticating successfully. However, it seems like you have a conflict on your site that’s interfering with the redirect which completes the payment and saves the order metadata.

    It’s always the payments which require 3DS that are not completing so the issue is definitely related to a conflict that’s preventing the redirect url from being processed. Payments that don’t require 3DS are processing correctly.

    I would recommend setting the plugin to test mode and performing a test payment using a payment method that triggers 3DS.

    Here is a list of 3DS test cards you can use: https://docs.stripe.com/testing?testing-method=card-numbers#authentication-and-setup. If you are able to replicate the issue in test mode, I recommend working your way through your active plugins to see if one of them is causing the issue.

    Kind Regards

    Thread Starter haco28

    (@haco28)

    4 months ago

    Hi @mrclayton ,

    I will try your suggestion today and come back when i have more infos.

    Kind Regards

    Plugin Author Clayton R

    (@mrclayton)

    4 months ago

    Hi @haco28

    If you would like us to review your site in test mode let us know when you have enabled test mode.

    Kind Regards

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.