poster Image disappeared

Hi there @poojashreegaur, happy to help. Can you please share your story URL so we can have a closer look?

Thank you for sharing these details. Can you share the file URL for the image you were looking to set as the poster? Is this the image it?

Could you provide your Site Health information? You can share privately if you prefer.

Could you use the Health Check & Troubleshooting plugin and enable its troubleshooting mode? This will help us pinpoint if something else is involved. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

1. Enable the Web Stories plugin and let me know if the issue is present.
2. Enable plugins and your theme one by one in this mode to help pinpoint if something else is involved.

* Note you can disable troubleshooting mode from the plugins page.

@poojashreegaur There may be something going on at the site level as the error messages indicate “a site failure occurred”. Perhaps you could try to reach out to your website’s developer or hosting provider for further assistance as it may be an issue related to your site in general.