That sounds likee a plausible conflict with your theme or with another plug-in. The easiest way to identify a conflict is to disable plugins and switch to a default theme, then, assuming everything is working after that, enable things one at a time until the problem reoccurs.
Thread Starter
mtarr
(@mtarr)
Thanks for coming back so quickly, Joe. I backed up and did what you suggested, and the incompatibility is unfortunately with the theme – even with every plug-in except UpdraftPlus disabled, I get the same problem. However, as soon as I change to the WordPress default theme (2020) the site operates normally with or without all the plug-ins up and running.
My theme + your v3.1.18 work, so, unless you have other ideas, perhaps I should stick with that until I have time to redesign the site – I realise I’ll need to change at some stage to make it look better on mobiles.
I developed my theme using Artisteer theme development software back in 2014, but Nicepage (the latest incarnation of Artisteer) doesn’t yet give me the facilities I want, and I haven’t worked out how to “roll my own” without costing £100s for multi-site software plus a steep learning curve. Recommendations on doing that would be appreciated.
Hmm. Artisteer is a very difficult theme to support; it’s always created a lot of problems for plugins. So, knowing that you’re using Artisteer is helpful, and it’s almost certainly something the theme is doing. It also has so many options – each possibly causing other conflicts – that it’s not easily tested for.
The failure to render suggests a PHP error of some kind – if you can identify a PHP error that’s relevant, I might be able to trace it, but overall trying to isolate an obscure error Artisteer is probably not going to be a priority for me.
Thread Starter
mtarr
(@mtarr)
Fair comment, Joe. Better to work with today’s technology!. I’ve marked the case as resolved.
I liked Artisteer, though, being a piece of software I could use off-line to create a theme that did what I wanted, and wasn’t too difficult to learn. Based on your knowledge of what works, are there any programs out there that you would recommend as doing a similar job but are less likely to cause you problems?
If you’d rather respond privately on that, my email address for the site is webmaster [at] rosythmethodistchurch [dot] org.uk
Thanks for your help.
Martin
Thanks for making this post. I had the same issue and I created my theme in Artisteer, as well. Doesn’t sound like an easy fix.
Thread Starter
mtarr
(@mtarr)
I thought I’d take a punt on the latest version (3.2.9) of the plug-in. Having updated after backing up and installing the WP Rollback plug-in, I took the plunge, and everything seems to be OK, with the site working correctly. I haven’t changed the theme, so obviously something else in Joe’s plug-in has been modified and the problem has gone away, at least for now.
