Potential bug – time sensitive!

  • Resolved venkreddy

    (@venkreddy)


    1 year, 3 months ago

    Hi –

    Today, the create shipping label button is not appearing on one of our orders. What appears to be unique about this order is that the quantity on one of the items is a fractional quantity (1.5). I used Chrome’s dev mode to determine that, somewhere in the code, the plugin tries to create an Array using the item quantity, and it is crashing when trying to create an array of size 1.5. I believe this is why the plugin fails and does not end up showing me the create shipping label button.

    I need to get this order out today! Is there any chance someone can take a look at this and maybe help me with a temporary workaround? Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Waclaw Jacek

    (@waclawjacek)

    1 year, 3 months ago

    Hi @venkreddy,

    Unfortunately, decimals in the quantity field are not something supported by WooCommerce out of the box. I assume you are using an extension to add this functionality?

    As a workaround, one solution could be to edit the order and change the quantity to a whole number while keeping the line item cost the same. After doing this, make sure to refresh the order page.

    You can also use the “Order notes” section on the right-hand side to add a note on this change for future reference.

    Please let me know if this helps!

    Thread Starter venkreddy

    (@venkreddy)

    1 year, 3 months ago

    Thank you. Yes, I am using a plugin. I have already tried what you suggested temporarily, but I am running into other issues doing that since I have to change the order status to pending payment vs. processing where it is now since the credit card has already been charged. That’s my issue.

    That said, FYI, I have an order from January that worked with fractional quantities – I was able to generate a label – so I suspect something broke with a recent update. Interestingly, when I open that order, I can’t see the button that lets me look at current shipping labels which shows up on other completed orders.

    This does seem like a functionality break in a recent update. Not sure if there’s anything you can do about it or if I have to find another solution for shipping for our business other than manually adjusting every order that has fractional quantities?

    I am wondering if there is a hook in your plugin I can use to temporarily round the quantities up or down just for the purpose of generating the shipping label? The good news is the plugin I am using is my own, so I can easily insert the code into my php file if that’s possible.

    Thread Starter venkreddy

    (@venkreddy)

    1 year, 3 months ago

    Alternatively, maybe I can revert the plugin to an older version temporarily? That would let me get this order out today and then take some time to figure out a longer-term solution. Thoughts? This is where I hit the limits of my knowledge of WooCommerce. I can turn off autoupdates, but I don’t know if I can revert a plugin to an older version without losing the data/settings of the plugin.

    Plugin Contributor Waclaw Jacek

    (@waclawjacek)

    1 year, 3 months ago

    Temporarily reverting to an older plugin version is a great idea. One way to do it is using the WP Rollback plugin.

    This does seem like a functionality break in a recent update.

    It is possible that due to an unrelated code change, it is no longer possible to use fractional quantities. I will bring this issue up with the team and ask about the possibility of addressing this issue since fractional quantities are not supported by WooCommerce by default.

    Thread Starter venkreddy

    (@venkreddy)

    1 year, 3 months ago

    Thank you. I could work with a hook to manually adjust inputs to the plugin if that’s easier than supporting fractional quantities given that it is not a default WooCommerce state. In the meantime, it turns out the easiest solution is to create a direct EasyPost account and simply generate the label from there. That said, adding the shipment tracking manually won’t work for the same reason – the input box for the quantities won’t allow the tracking to be saved if the values are not integers. In this case, assuming this is also part of this plugin, I would think you could use the quantity-input.php input field or the woocommerce_quantity_input_args function/filter to get the min_value and step for the input field (assuming you don’t already – my guess is it may be hardwired?). Anyway, hope that’s helpful, and thanks for your help in hopefully making this work again! Thanks.

    Thread Starter venkreddy

    (@venkreddy)

    1 year, 3 months ago

    More information if it’s helpful:

    I am beginning to think that this has never worked. I believe that the old WooCommerce Shipping & Tax plugin that used to handle shipping is the one that worked for us with fractional quantities. I rolled back to September and found that the same issue is happening, but the behavior is slightly different:

    In the September version –

    If an order has already been fulfilled, the button shows “View or add shipments” for both fractional and integer quantities, and the label shows “N items were fulfilled.” When clicked, we see existing shipments, labels, etc.

    If an order has NOT been fulfilled, no button shows up at all. The title of the box (“Shipping Label”) appears, but the rest is blank.

    In the current version –

    If an order has already been fulfilled, the button shows “View or add shipments” for integer quantities, and the label shows “N items were fulfilled.” When clicked, we see existing shipments, labels, etc. [Same behavior as above.]

    If an order has already been fulfilled, the button shows “Create shipping labels” for fractional quantities, and the label shows “N items are ready to be fulfilled.” When clicked, we see existing shipments, labels, etc. [NOTE: This label was created with the old Shipping & Tax plugin.]

    If an order has NOT been fulfilled, no button shows up at all. The title of the box (“Shipping Label”) appears, but the rest is blank. [Same behavior as above.]

    I don’t know if that is helpful for the dev team, but I am trying to give you everything I am discovering in case it makes it easier to fix this so we can use the plugin! Thank you.

    Zee

    (@doublezed2)

    1 year, 3 months ago

    Hello venkreddy,

    Thank you for your reply.

    I appreciate your for sharing more information.
    As Waclaw Jacek suggested, the developer team will be notified about this.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)

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