Potential client not able to order

Hello @ldjohn1,

From what you have described, the users has successfully created an account but failed to complete the payment for their subscription. Users that have attempted to register using the PMS Register form but have failed to complete the payment, their subscription plan will be set to PENDING. They can navigate to the page with the PMS Account shortcode on it and retry their payment to activate their subscription.

You can read more about retrying payments here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/shortcodes/#Subscription_Actions

Since you have mentioned removing the user from the Members tab, it is likely that you have also removed their PENDING membership meaning they won’t be able to retry their payment. They can however try to access the PMS Register page while being logged in to try and purchase a subscription plan again.

You can read more about this here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/shortcodes/#Allow_logged-in_users_to_become_Members