PPWP Shortcode – Not Showing Content

Resolved ccalifano
(@ccalifano)

9 months, 1 week ago
Hi, I’m using the shortcode version to prevent access to a single page but I can’t get it to to work.

Here are the issues I’m facing:
1. I’m referencing a specific PCP Password using [pwd=”16″] but that’s not working
2. When entering a Global password, it accepts it but refreshes the page and does not show me the unlocked content
Here’s what I’ve done so far:
- I’ve verified my caching is off via WP Optimize plugin
- I’ve tried using the default page template but I am currently using a “blank page” template and default settings on the page
- I’ve added add_filter( ‘ppw_check_md5_format’, ‘__return_false’ ); to my functions.php
The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Muhammad
(@muhammadwpfolio)

9 months, 1 week ago
Hi @ccalifano,

Thanks for reaching out and for sharing the details you’ve already tried. A couple of quick checks so we can narrow this down:
1. Could you confirm the exact shortcode you’re using on the page? (e.g. [ppwp pwd="16"]Your protected content here[/ppwp])
2. To help us reproduce the issue, would you be able to create a temporary test page with a dummy password (not tied to sensitive content) and share the link here? This way we can see the behavior directly.
3. Just to confirm, are you testing with the Global Password feature or a (PCP) password?
4. If possible, please try temporarily deactivating all other plugins except PPWP Lite and PPWP Pro (if you’re using the Pro version). This will help us check if a plugin conflict might be causing the issue.
Once we have that information, we’ll be able to guide you further.

Looking forward to your update!
Thread Starter ccalifano
(@ccalifano)

8 months ago
Hello again, back on this project. I’ve created a test page to replicate and share the issues.
1. The shortcode is:
  - [ppwp pwd=”23″
  - headline=’Test Headline’
  - description=’Test Description’
  - desc_below_form=’Test Description Below Form’]
  - Hello World
  - [/ppwp]
2. Here is a test landing page: https://crawfordgroup.com/test/
  - Password should be “Test1” (this is PCP Passwords id 23), but I can’t get it to work. Our Master Passwords work on this page, “Test2” and that causes the page to reload without loading the “Hello World” content.
3. I am trying to use the PCP Passwords, under Partial Protection but those are not recognized by the form. I can get Master Passwords to work. The password gets accepted, but the page refreshes without displaying the content.
4. I will try disabling plugins during off-peak hours
Plugin Support Muhammad
(@muhammadwpfolio)

8 months ago

Hi @ccalifano,

Thanks for the detailed info and test page.

It looks like you’re trying to use a PCP Global password with the shortcode (pwd="23"). Please note that this feature is only available in our PPWP Pro version. If you’re using the Lite (free) version, that would explain why the password isn’t being recognized.

In PPWP Lite, you can protect content sections with the shortcode below instead:

[ppwp passwords="password1 password2"]Your content[/ppwp]

Here’s our documentation for your reference:
👉 https://passwordprotectwp.com/docs/password-protect-wordpress-content-sections/

If you are already on PPWP Pro, then the issue may be related to your custom “blank page” template or a conflict with another plugin/theme. In that case, I’d recommend temporarily switching to a default theme and disabling other plugins (except PPWP Lite/Pro) to see if the shortcode works correctly.

Could you also confirm whether you’re on the Lite or Pro version? That will help us guide you more precisely.
Thread Starter ccalifano
(@ccalifano)

8 months ago
We are paying for the Pro. I can try the alternative, [ppwp passwords=”password1 password2″]Your content[/ppwp]. But I liked that the other way would be able to keep track of it’s usage.

I changed the code to:
```
[ppwp passwords="password1"
headline='Test Headline'
description='Test Description'
desc_below_form='Test Description Below Form']
Hello World
[/ppwp]
```
But that yielded the same results. The intended password didn’t work and the master/global password only refreshed the page.

I’ll see if it’s theme related even though it is a “blank page”
Plugin Support Muhammad
(@muhammadwpfolio)

8 months ago
Hi @ccalifano,

Thanks for testing and sharing the details. Since you’re on Pro, another option worth trying is our Section Protection feature. It lets you protect specific blocks or sections directly from the editor, which avoids potential issues with custom templates not processing shortcodes.

Here’s our documentation on how to set it up:
https://passwordprotectwp.com/docs/section-protection/

Could you please try protecting your content this way and see if it works as expected? If the issue persists, kindly reach out to us via our contact form with the information below:

Some screenshots of:
- Your Edit page screen
- PCP Passwords tab
Thread Starter ccalifano
(@ccalifano)

8 months ago

Thank you. This lead to the solution.

I used “Divi Squad” plugin to create and label a saved section. I took the shortcode for that and put it in a PPWP “Section Protection” section. Then I took the shortcode for the PPWP section and added it to the page I wanted. Instead of customizing the password form with the shortcode I edited that using the Customize Appearance options and additional CSS. I will be using a Master Password for the section. I could not get the PCP Password to work.

Takes a bit to load the page, but it does everything I need it to do.

Thank you for your help.

Plugin Support Quinnie
(@quinniewpfolio)

8 months ago

Hi @ccalifano ,

Thank you for the update, and I’m glad to hear you found a solution that works for your setup.

Regarding the PCP Password not working, if you’d like to use it in the future, we can take a closer look to see why it didn’t function as expected. Just feel free to contact us. Otherwise, if the Master Password approach meets your needs, that’s perfectly fine too.

Please don’t hesitate to reach out anytime if you need further assistance.

Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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