Pre order Stuck at processing

  • Resolved ishor

    (@ishor)


    7 years, 4 months ago

    When I complete my pre-order status it gets stuck. When I do the same enabling wp debug I got an error message targeting this plugin. You can see the error message on the screenshot below.
    http://prntscr.com/mi3h9y

    Once I tried disabling the plugin and follow the preorder process it works well. Can you please fix the issue?

    I have updated both preorder and this plugin to the latest version.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    7 years, 4 months ago

    Hi @ishor,

    Please provide your sites System Status Report? You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

    Click on “Get system report” and then “Copy for support”. Once you’ve done that, paste it in at .txt file and upload that to Dropbox, Google Drive, or some other such service and then paste the link to that file here.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    7 years, 4 months ago

    Hi @ishor,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter ishor

    (@ishor)

    7 years, 4 months ago

    Sorry, Due to my account login issue I was unable to be in touch with you. I have provided the status report in this thread and marked as Unresolved topics. Please see the attached file below [ Google drive ].
    https://drive.google.com/file/d/1kmiVXqlISFzeM_7hrb_swc8GqJ4VI6Pa/view?usp=sharing

    Thanks!

    • This reply was modified 7 years, 4 months ago by ishor.
    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 3 months ago

    Hi @ishor

    Thanks for that. It appears you’re using a plugin called “Woo Pre-Order Fix: by hortongroup – 1.0” that is likely causing the issue. The official extension for pre-orders, supported by WooCommerce, can be found here:

    https://woocommerce.com/products/woocommerce-pre-orders/

    Compatibility with that extension and WooCommerce PayPal Powered by Braintree Payment Gateway is confirmed, so let us know if you have troubles using it. You also can contact the developer of the plugin currently installed if you want to continue using it. They can take a closer look at the issue.

    Thanks again,

Viewing 4 replies - 1 through 4 (of 4 total)

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