Premium features not enabled

  • Resolved socialryan

    (@socialryan)


    4 years ago

    I’ve purchased W3 Total Cache yesterday and paid with Paypal but still have the premium options locked.

    • This topic was modified 4 years ago by socialryan.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jesse Owens

    (@jessecowens)

    4 years ago

    Hi @socialryan-

    Thanks for your purchase! This forum is for the BoldGrid Easy SEO plugin, you can find the W3 Total Cache forum here, or contact our Premium Support Team here.

    That being said, usually this issue can be fixed by deleting your license key in the Performance > General Settings > Licensing menu, save the settings and purge the cache, re-enter your license key and click verify license, and saving once more.

    • This reply was modified 4 years ago by Jesse Owens. Reason: mistake in the menu breadcrumb
    Thread Starter socialryan

    (@socialryan)

    4 years ago

    Hi @jessecowens

    Thanks for the quick response.

    I didn’t even received a license key but I’ll try to find the solution in the other forum.

    Jesse Owens

    (@jessecowens)

    4 years ago

    Hi @socialryan

    Sorry to hear you didn’t get your key. I’d recommend reaching out to the Premium Support Team ( https://www.w3-edge.com/contact/ ), as the ww.wp.xz.cn forums are meant for helping with the free plugin only. We’ll be happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

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