Premium Support Token not "taking"

  • Resolved websydaisy

    (@websydaisy)


    11 years, 8 months ago

    I am having issues with our store, and won’t get into that here, but I bought a premium support token to get 1 on 1 help. I got my Paypal receipt half an hour ago, but I still can’t submit the support request – it is still telling me “Insufficient tokens! Purchase additional tokens here!”

    How long should it take for everything to catch up? I need to get support ASAP. 🙁

    I am not sure why I even need to buy a support token since we have Gold Cart API key, but whatever, I need help.

    https://ww.wp.xz.cn/plugins/wp-e-commerce/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mihai Joldis

    (@misulicus)

    11 years, 8 months ago

    You can post a premium support issue with the Gold Cart API key OR a Premium Support topic.

    Thread Starter websydaisy

    (@websydaisy)

    11 years, 8 months ago

    Great, but I can’t seem to do either. I entered my Gold Cart API key, and it told me I needed to purchase tokens. So I purchased a token. Still it tells me I need to purchase tokens. So now I have both the Gold Cart Key AND a token, but still can’t submit a support request.

    Mihai Joldis

    (@misulicus)

    11 years, 8 months ago

    If you purchased a token then you should have received an email with an API key. Use that API to submit the issue.

    Thread Starter websydaisy

    (@websydaisy)

    11 years, 8 months ago

    This is what I am telling you. I entered the API key — I have double and triple checked. It still tells me I need a token. Is there an expiration date on the keys? It was purchased in 2010. And what of my token?

    Thread Starter websydaisy

    (@websydaisy)

    11 years, 8 months ago

    I am not sure how this got marked resolved when it is not resolved. I entered the API key – it tells me I need a token. I bought a token. It tells me I need a token. What do I need to do to submit my support request? My client is waiting for me to fix the problems.

    Thread Starter websydaisy

    (@websydaisy)

    11 years, 8 months ago

    Oh, sorry – I did not get an email with an API key for the token. I got my Paypal receipt. And that’s it.

    Thread Starter websydaisy

    (@websydaisy)

    11 years, 8 months ago

    Never mind, I logged into my spam filter, and there it was.

Viewing 7 replies - 1 through 7 (of 7 total)

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