Presale Question

  • Resolved Sara_J

    (@sara_j)


    8 years, 7 months ago

    Our tutorials and documentation are all currently hosted on a wp site and we would like to introduce a ticketing system. Ideally, we would like to be able to submit support requests that are bugs to Jira. Do you think this would be possible if we purchased the business rules engine add-on? I know Jira is included in the apps available in Zapier, so I thought this might be an option.

    Also, if we used the “Custom FAQ’s” add-on to direct users to existing answers, can we use more than one post-type? The theme we’re using has three different post-types, one for the manual, one for tutorials and one for FAQs.

    Thanks for your time.

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  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 7 months ago

    Hi:

    The Business Rules engine does have the ability to send data to zapier if the ticket status changes. So, if you change the status to, say, BUG, you should be able to trigger a rule that pushes data to zapier. From there you’ll be able to route it to any other application.

    Unfortunately the CUSTOM FAQ can only search one custom post type. I’ve added the idea to our suggestion list.

    I hope this helps.

    Thread Starter Sara_J

    (@sara_j)

    8 years, 7 months ago

    Thanks for your quick reply and the clarification!

Viewing 2 replies - 1 through 2 (of 2 total)

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