Hi, Tim!
I noticed that you were able to connect with our support team through Priority Support, and Alex assisted you directly in our internal system.
From what I saw, he was able to answer your questions thoroughly and even provided a tutorial video to help guide you. If everything is resolved on your end, I’d be grateful if you’d consider updating your review—we’d love to earn back those missing stars!
Your success with online donations is our top priority, and we’re always here if you need anything else.