Prevvent two concurrent subscriptions for the same client

Hi @danielepais,

Thanks for reaching out!

It seems you are experiencing an issue where members of your site accidentally purchase and activate both a monthly and yearly subscription for the same product, is this correct?

If I am not mistaken, as mentioned, you are using the the Subscriptions for WooCommerce Pro plugin, yes?

If so, kindly note that support related to third-party plugins is outside our scope of support, and I’d suggest reaching out to the respective plugin developers for further help with this.

Here is a direct link to their dedicated support forum:

• Subscriptions for WooCommerce Pro Support Forum

If you are unable to get this resolved and are looking for an alternative solution, feel free to check out the WooCommerce Subscriptions extension.

WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it is what you are looking for.

Should you have any pre-sales related questions, kindly contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.

Hope this helps!