Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hey there @ihou
I haven’t been able to replicate the same bug I can see on your shop page, this indicates to me that there is a conflict happening somewhere.
Is this a recent change? This kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Thanks,
Hey Doug!
Thanks for the tip.
I found the plugin [Tag Groups] causing it and luckily managed to fix it by disabling it on pages that is not used with a setting that is present.
Cheers!
Hi there @ihou!
Glad to hear you got it working the way you needed. Thanks for the update!
I’m now going to mark this as resolved – if you have any further questions, you can start a new thread.
Cheers!
