Can you confirm in the DHL portal if the “Print Only If Codeable” option is set for those shipments?
I’m not sure where?… In the archive I can’t find anything.
What I could find on that (horrible) site is the General Setting:
“Print shipments regardless of missing Routing Codes.” which is switched off.
Would you be able to verify this with your DHL representative? It will help us identify where the actual issue is.
Also, can you confirm that the “Print Only If Codeable” checkbox is also checked when creating the label – https://www.dropbox.com/s/p4qohtbyhmi6cxz/Screenshot%202020-07-08%20at%2011.46.14.png?dl=0
The checkbox was grayed out and checked on the most recent orders I processed, if I remember correctly.
I just got off the phone with DHL and they said Routing Code Errors can be caused by a lot of things including how I print and where I stick the label etc.
One error described in the link they sent me was “bar codes are too close to the border of the label” and I just noticed a lot more Routing Code Errors started appearing on my invoices after the most recent DHL for WooCommerce plugin update where the pdf label format changed.
I use an A4 printer to print 4 self-sticking A6 labels at once and the slimmer PDF generated recently got printed closer to the border – so maybe that was it and it had nothing to do with the plugin or the portal. I just wish their error reporting had given more of a clue towards this…
I’ll make sure the bar codes are 100% readable in the next few weeks and report back whether the errors go down.
Thank you for the update, keep us posted.
