Priority Reset back to 0

Hi there,

Thanks for reaching out! I’ve been trying to replicate this on my test site, but so far, the tab priorities are saving correctly on my end.

Since I’m unable to reproduce the issue in a clean environment, it’s likely that something specific to your setup is preventing the database from saving those changes. Could you try these basic troubleshooting steps to help us narrow it down?

Check for Plugin Conflicts: Temporarily disable other plugins (except for WooCommerce and our plugin) to see if the priority saves correctly. If it does, you can reactivate them one by one to find the culprit.

Switch to a Default Theme: Briefly switch to a standard theme like Storefront or Twenty Twenty-Four to rule out a theme-specific script interfering with the save process.

Clear Caching: Ensure you’ve cleared any server-side caching or object caching (like Redis or Memcached), as these can sometimes serve old data even after you hit “Update.”

<span style=”font-size: inherit;”>Give those a try and let me know if the issue persists</span>

Best regards,

Hi there,

Thank you for that clarification!

WooCommerce sets a default internal priority of 10 for the Description tab. If you are trying to make a custom tab appear after the Description, then you should set its priority to any number more than 10.

Regarding the reset issue you’re seeing on that first tab: have you tried setting the priority while all other plugins are inactive, except for WooCommerce and WooCommerce Product Tabs?

Please let me know if the issue persists when only those two are active, or if it saves correctly in that environment. This will help us confirm if another plugin is interfering with the save process.

Best regards, Keza