Dear @funnos,
Hope you are doing well.
Thanks for reaching out to us.
As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.
As per forum guidelines
For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.
Regards,
Sumit
Thread Starter
funnos
(@funnos)
Hi Sumit,
Thx for you reply.
As you can read in my first sentence, i did reach out to you guys first (twice!) through email.
When we did not receive any reply, thats we asked the question here. If you like we can post the screenshots to prove our saying!
Since upon this point we are very dissapointed in the service you guys provide!
Regards, Roy
Dear Roy,
Sorry for the inconvaince you have faced.
Can you please provide screenshot and error log of your website so I can check the issue with our technical team.
Looking forward to your reply.
Regards,
Sumit
