Hi Martijn,
We have received your tickets and we will reply in few minutes.
We close this ticket and we will continue the conversation using our ticketing system.
Thanks, Simon.
Sorry, still not resolved. Have been waiting for a fix for almost a week now. It’s messing up my shortcodes so a fix would be welcome since I paid for it. After one promise, no follow up.
Hi Martijnchel,
Unfortunately is not fixed yet.
If you prefer you can be refunded.
Bye, Simon.
Which bug are we talking about?
1. No icon in editor: ok, no problem if it’s fixed later.
2. Custom IRP not working in editor (search for posts): no problem of it’s fixed in the next days.
3. Issue with other shortcodes (IRP sees them as part of the text and therefore the IRP’s are displayed within some shortcodes, which breaks them): still an important problem and you already said there was a fix for this. So, if you help me with the fix for this problem there is no reason to refund. If this can also not be fixed then yes, I would like a refund.
Martijn
Hi Martijnchel,
Sorry for this delayed response, seems that we lost your response here 🙁
However:
1. Fixed (2.1.8)
2. Still pending. As workaround you can use the shortcode [irp posts=”YOUR-POST-ID”]
3. This is a common issue. Sometimes happen that there are other plugins that IRP is not able to detect so it inserts the related box inside that boxes created from other plugins. Currently, we fix it connecting to the WP of the customer and modifying our plugin (just need to exclude some CSS class or tag id). In the next release we have planned to introduce this inside the plugin settings. If you like the idea feel free to send us your WP credential filling that information here https://intellywp.com/report-a-bug/ and will be a pleasure for us fix your issue. While regard refund if you think that the plugin does not satisfies your need we have 60-day money back guarantee.
Sorry again for this delayed response.
Cheers, Anne.
Hi,
I’m sorry but this is terrible support.
I have e-mailed you guys about 20 times now. Every time I had to explain the problem again. Then it could be fixed, then it could not be fixed. Then I sent all my credentials for you guys to log-in (you still have them), then I didn’t hear anything anymore. Then there was a fix, then not. Then you forgot about me and I had to start from the beginning again. Then it could not be fixed, then it could but I didn’t hear anything anymore. Then you gave me my money back…. Really?
So, now again you tell me there is a fix? Then please fix it with the information I already gave you. Again I sent an e-mail last week but I haven’t heard back. I have e-mailed all you need for 10 times now and nothing is done. Always someone else is answering and this is getting very frustrating.
Again, you can reply on my e-mails that I already sent you. Check your colleagues and your inbox. There you can also find the credentials.
For the last time I will sent you an e-mail (replying on the e-mail from your colleague). Now I hope you can really fix it.
Martijn
Hi there,
I have already fixed it.
Sorry for the misunderstanding, for this reason in the previous response I have replied to all your points 😀
Regarding your request we have already fixed it and as you can see in this page https://www.homecinemamagazine.nl/2016/04/je-playstation-network-account-krijgt-tweestapsverificatie/ everything seems work properly.
Let me know if you have any other questions, Anne.
