Pro Plugin

  • Resolved kristinubute

    (@kristinubute)


    7 years, 3 months ago

    HI, If I purchase the Pro Plugin today, how quickly will I get support ?

    I need to get something sorted for a customer and have tried the Pro plugin previously but had some issues and therefore reverted back to the free plugin, because it took quite some time for Pro support to get back to me in between replies.

    Therefore I need to be able to know that I will have quicker support this time for my deadlines ?

    Thanks
    Kristin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor WPtouch

    (@wptouch)

    7 years, 3 months ago

    Kristin,

    Our regular support hours are Monday-Friday 9am-5pm EST. We are off weekends. If you were to purchase today, your issue, depending on what it is, may not be resolved until we are back on Monday next week.

    We understand you have deadlines and expect timely support, which we strive to provide all our customers with. However, depending on the issue, we can’t guarantee any specific timeframe that your issue will be resolved in.

    Thread Starter kristinubute

    (@kristinubute)

    7 years, 3 months ago

    Thank you for replying with your hours of operation. I didn’t realise you were closed on the weekends.

    Regards
    Kristin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pro Plugin’ is closed to new replies.