Pro version not working as promised

  • Resolved coopersita

    (@coopersita)


    6 months, 3 weeks ago

    I purchased the pro version of the plugin because we only want to generate images for posts, but not pages. But the section to select which post types to generate for is empty.

    There is no way to select the post types. Also, the option to unset the featured image only works on posts, not pages.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    6 months, 2 weeks ago

    Hi @coopersita,

    Thank you for using Auto Post Thumbnail and I’m sorry for the inconvenience you’ve experienced.

    Since your question relates to the Pro version, could you please reach out to us through the premium support portal so we can assist you directly? If you’re having any trouble accessing your account, feel free to contact us via the pre-sales page and mention this forum post. This forum is dedicated to the free version only.

    Best regards,

    Thread Starter coopersita

    (@coopersita)

    6 months, 2 weeks ago

    I did. I emailed Themeisle, and they said they don’t offer third party support, to contact the developer, but I did as well, and they never replied.

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    6 months, 2 weeks ago

    Hi @coopersita,

    Thank you for the clarification and I’m really sorry for the confusion earlier.

    It seems there was a mix-up, as we recently acquired the plugin and are still streamlining the support process. Could you please open a ticket via https://themeisle.com/contact/?
    Make sure to fill out the full support form rather than using the pre-sales chat, and someone from the premium support will get back to you.

    Thank you for your patience.

Viewing 3 replies - 1 through 3 (of 3 total)

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