Hello @stellaa,
Thank you for contacting support.
Please go through this article and see if you notice any JavaScript errors in the console or notice that the routes are getting blocked upon saving the data: https://rankmath.com/kb/meta-data-not-saving/
If you notice any of that, please share the information with us so we can advise further.
Looking forward to hearing back from you.
Thank you for your answer
I checked but the problem was not solved
What should I do?
Start by marking this issue as “not resolved”.
Then, grab the relevant messages from your browser console and PHP error logs, as well as any other information that can actually help identify the problem (from when you’ve followed the process shared above), and post them here.
Hello @stellaa,
Please make sure that you are using the latest version of the Advanced Custom Fields plugin. If the issue persists with the latest version, please check your browser’s console while updating the post and share if you see any errors there related to the updateMeta route(/wp-json/rankmath/v1/updateMeta).
Looking forward to helping you.
Hello
I checked again and there is no error about updateMeta route(/wp-json/rankmath/v1/updateMeta).
What should I do now?
Hello @stellaa,
If there are no errors logged in the console and you are confirmed that the issue only happens when ACF is enabled, and you are using the latest version of ACF, you should get in touch with their support and ask them to look into this since the issue is coming from their plugin.
Let us know how that goes. Looking forward to helping you.
Hello
Screenshot of error:
https://ibb.co/WpCrLRd
Hello @stellaa,
We don’t see any errors related to our plugin in that screenshot of the browser console.
Did you take this screenshot after performing the save with the browser console open? Just loading the page won’t trigger our methods to save the metadata.
Looking forward to hearing back from you.
Hello,
Assuming you are using the latest version of all the plugins, themes & WordPress and the issue is resolved, we are closing this support topic.
If that is not the case, feel free to open a new support topic or reply to this one, and we will be more than happy to assist.
Looking forward to helping you. Thank you.
