@bmelancon
Hi Benoît,
Thank you for your feedback.
I’m looking into this issue right now, but I cannot explain what might be causing the problem.
Is this the first time you install it or was this an upgrade from a previous release? From a technical point of view, nothing has changed in the core of the plugin since the previous releases so installing/activating/deactivating/deleting should work as expected..
Have you ever encountered the same issue in the past with another plugin?
The fact that you encounter this problem on the /wp-admin/plugins.php page tells me that possibly the issue is not related to the plugin. The plugin doesn’t even use any activation/deactivation hooks, so activating/deactivating is entirely done by WordPress.
Could you please try the following?
1) Completely remove the plugin by deleting it from the WP plugin management screen at /wp-admin/plugins.php
2) Log out of your blog.
3) Clean the web browser cache. (this is the important step)
4) Log in again.
5) Install the plugin from /wp-admin/plugin-install.php
6) Activate the plugin at /wp-admin/plugins.php
Please let me know if the problem persists.
Kind Regards,
George
George,
Thanks for your answer.
This is a first install.
I’ve never encountered this kind of problem before with a plugin. (I’ve had other types of problem though, but not this particular one.)
As you suggested I’ve tried to remove Creative Commons Configurator from wp-admin/plugins.php—but to no avail.
I get the same message I get when I try to activate the plugin: “Oups ! Cette page est introuvable.” (Oups! No such page.)
I have cleaned my web browser cache before and after trying to remove the plugin.
Thanks again.
B.
Hi Benoît,
If it is not possible to remove the plugin from the WP plugin management interface, then it definitely looks like a problem with the filesystem permissions.
May I ask how you installed the plugin? Did you use WP’s ‘Add new plugin’ feature (at /wp-admin/plugin-install.php) or did you upload the plugin via FTP or via any other web interface at the hosting provider’s control panel?
If the latter is the case, please remove the plugin by manually deleting the directory /wp-content/plugins/creative-commons-configurator-1/ using FTP or the hosting provider’s control panel.
After this is done, try to install the plugin by visiting /wp-admin/plugin-install.php on your blog (Plugins -> Add New).
I would highly recommend installing plugins via the WP plugin management interface.
Please let me know if it worked.
George
Hello again George.
I did use wp-admin/plugins.php / Add new plugin to install Creative Commons Configurator on my blog.
I don’t have any directory named /wp-content/plugins/creative-commons-configurator-1/.
Thanks again.
B.
Hi Benoît,
I tried to visit the following path on your blog:
/wp-content/plugins/creative-commons-configurator-1/readme.txt
And I can see the plugin’s readme.txt file in my web browser. This means that the plugin is still installed and that the directory /wp-content/plugins/creative-commons-configurator-1/ exists in your web space.
Can you please tell me if you can access your web space using FTP or any webftp interface available in your hosting provider’s control panel? If yes, please try to manually delete the following directory:
(YOUR_WORDPRESS_ROOT_DIRECTORY)/wp-content/plugins/creative-commons-configurator-1/
By deleting that directory the plugin will be removed. Then you can try reinstalling it via WordPress’ plugin management interface (Plugins -> Add New). The problem could have happened because of a corrupted plugin download, but that’s a wild guess.
Also, in a previous message you mentioned other problems you had encountered in the past. Have you seen the same error message before? (“Oups ! Cette page est introuvable.”)
Moreover, do you have access to your server’s error log? If yes, can you please provide any error message that is recorded there when the error happens?
I’m afraid that without any extra information about any error messages I won’t be able to find a solution or better understand what might be causing the problem.
George
George,
Many thanks again.
Sorry: on first pass I hadn’t seen (YOUR_WORDPRESS_ROOT_DIRECTORY)/wp-content/plugins/creative-commons-configurator-1/. I finally deleted it. I emptied my cache. I reinstalled Creative Commons Configurator. The problem persists: “Oups ! Cette page est introuvable.” (Oups! No such page.)
No, I never had that message before re: a plugin.
I do have access to my error log: it weighs 69Mo though…
B.
Hi Benoît,
I’m really out of ideas…
The problem is definitely not filesystem permissions and not a corrupted download.
May I ask if you use any security related plugin? Sometimes, such plugins perform checks on the requested URL and there is a small possibility that for some reason they would block access to:
example.com/wp-content/plugins/creative-commons-configurator-1/cc-configurator.php
If you have FTP or WEBFTP access, can you please perform the following test: rename the plugin directory and main plugin file (/creative-commons-configurator-1/cc-configurator.php) to something like:
/mylicense/mylicense.php
So that the directory path would become:
(YOUR_WORDPRESS_ROOT_DIRECTORY)/wp-content/plugins/mylicense/mylicense.php
The plugin installation process is just the extraction of the files, so there should be no worries about any problem with the above.
Alternatively, if a security plugin is used, is it possible to temporarily deactivate it and check if the problem persists?
I do have access to my error log: it weighs 69Mo though…
Does the hosting provider’s control panel have any interface where you can see the contents of the error log and copy paste the error message that is recorded when the error happens?
I’m trying to wild guess what else might be wrong, but I’m out of ideas.
George
By the way, I’m not using your real domain in the instructions, because these forums have a policy to *not* edit posts and delete URLs if you later ask so. So, to be on the safe side, whenever I use example.com, please consider it as your blog’s domain name.
George
Bingo!
Changing creative-commons-configurator-1 (directory + file) to something else (essai) worked!
Last question: any way to show my CC in French?
Many many thanks.
B.
That’s great! Now we are getting somewhere. As I see it, this probably indicates that there is a sequence of characters in the directory+file names that trigger a security mechanism in a security plugin.
It would be great if you could give me some more details about any security plugins you use so as to try to replicate the problem locally.
any way to show my CC in French?
From what I see the French translation (fr language code) is 81% complete, but now I notice that the fr code is not included in the language codes that WP understands:
https://i18n.svn.ww.wp.xz.cn/
This has to be changed to fr_FR. (I wonder how such an issue has remained unnoticed by the current translators…)
I’ll reply back soon with more details.
Could you please let me know if you have set the language to ‘Francais du Canada’ (fr_CA language code)? This language code is missing from the WP i18n list above, but I see it in the list of languages in Settings -> General -> Site Language in the WP settings.
George
I made the change in the translations project on Transifex. I’ve also added the fr_CA translation and copied the fr_FR translation to it.
Currently, the fr_CA translation has no coordinator. If you would like to join, please sign up with Transifex and please let me know of your username so I can add you to the Canadian French translation team.
https://www.transifex.com/codetrax/cc-configurator/language/fr_CA/
Being a coordinator has no special obligations.
I’ve just released 1.8.17 with all the necessary changes regarding the French translations. Please let me know if it works as expected.
Unfortunately, you will have to manually rename the file again.
After doing some research about it, I found out that an old ruleset for the mod-security module for Apache is possibly responsible for the initial issue. I would highly recommend filing a bug report to the hosting provider about it.
Please feel free to contact me for any issue.
George
1.
Version 1.8.17 works fine (with the same name change as before), and in French. That’s great!
2.
What are “security plugins”? I actually run those:
Askimet
All In One SEO Pack
Better Notifications pour WordPress
Google Analyticator
Google XML Sitemaps
Jetpack par WordPress.com
SI CAPTCHA Anti-Spam
Social Login
WordPress Backup to Dropbox
WordPress Database Backup
WP Complete Backup
3.
Yes. I use “Francais du Canada”.
Many many thanks again.
B.
Hi Benoît,
No there is no security plugin in this list. I’ve confirmed that the problem is most probably due to some security rules for the mod-security module for the Apache web server. I’ll try to reach the authors of those rules and make sure this is resolved.
If possible, I’d appreciate it if you let your hosting provider know about this issue. Hopefully they’ll make the necessary modifications so that you will not have to manually rename the file again.
I’ll now mark this topic as resolved. Also, if you ever feel like participating in the translations project for Canadian French, that would be great.
Thanks for your feedback and feel free to contact me for any issue.
Best Regards,
George
