Problem activating Yoast Premium

  • Resolved pipetko

    (@pipetko)


    4 years, 9 months ago

    Hello
    I have client that have bought Yoast SEO Premium
    Unfortunately right now he is in hospital with covid.
    When trying to activate the plugin i get this error:
    Fatal error: Uncaught Error: Class 'Yoast_Plugin_License_Manager' not found in /public_html/wp-content/plugins/wordpress-seo-premium/premium/premium.php:82 Stack trace: #0 /public_html/wp-content/plugins/wordpress-seo-premium/premium/premium.php(320): WPSEO_Premium::get_license_manager() #1 /public_html/wp-content/plugins/wordpress-seo-premium/premium/premium.php(65): WPSEO_Premium::activate_license() #2 /public_html/wp-includes/class-wp-hook.php(287): WPSEO_Premium::install() #3 /public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters() #4 /public_html/wp-includes/plugin.php(478): WP_Hook->do_action() #5 /public_html/wp-admin/plugins.php(193): do_action() #6 {main} thrown in /public_html/wp-content/plugins/wordpress-seo-premium/premium/premium.php on line 82

    • This topic was modified 4 years, 9 months ago by pipetko.
Viewing 4 replies - 1 through 4 (of 4 total)
  • devnihil

    (@devnihil)

    4 years, 9 months ago

    @pipetko If you have purchased SEO Premium you would need to contact us directly at [email protected] for assistance as this forum is reserved for support of the free version of Yoast SEO. Thank you for your understanding.

    Thread Starter pipetko

    (@pipetko)

    4 years, 9 months ago

    I will quote to my self in order to be clear.;…………………….
    I have client that have bought Yoast SEO Premium
    Unfortunately right now he is in hospital with covid.`

    Plugin Support Michael Tiña

    (@mikes41720)

    4 years, 9 months ago

    Hi @pipetko

    We understand your client has purchased the Yoast SEO Premium plugin but is unable to contact us due to his situation currently.

    We hope you also understand that we are unable to provide support here on the forums for the premium version. With that being said, we’d like to try our best to help you. Would it be possible for you to contact us directly via an email to [email protected]?

    Please include the possible following information (website URL, order number, and email address) when sending in an email so we can try and locate the purchase and provide support on his behalf.

    Otherwise, you can refer here for more information on the ways to avail support – https://yoast.com/help/support/#premium

    devnihil

    (@devnihil)

    4 years, 8 months ago

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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