Problem adding a question to the quiz
-
Hello, I have a problem adding a question to the quiz. You can remove the question, but add no. When you try to add, a gear animation appears that is still running and nothing happens. All plugins are up to date and I have reinstalled the Quzi Maker several times
-
Dear @martinsrutek,
Thank you for the topic.
Please provide us with the link, where the given quiz is located for further investigation of your case.
Also, please go to the Tools > Site Health > Info, click on the Copy site info to clipboard button and send the copied text to us so that we can check, understand what is the problem and help you as soon as possible.
In case this information seems to be confidential for you and you don’t want it to be displayed publicly, please contact us via this form for further investigation.
Our customer care specialists will always be happy to help you.Thank you.
I wish you a good day Jasmine,
Thank you for your quick reply.
I am sending all the required information here. If you still need anything, please email me.
Regards
Martin
———-Problem description: questions can be deleted from the test. New questions cannot be added – after selecting a new question, only the gear animation will be displayed and the process will end. Nothing else happens and the question is not added to the test.
———-
https://tdabc.cz/wp-admin/admin.php?page=quiz-maker&action=edit&quiz=1&ays_quiz_tab=tab1&status=updatedSite Health > Info:
### wp-core ### version: 5.9.1 site_language: cs_CZ user_language: cs_CZ timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 3 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz wordpress_size: 51,22 MB (53712697 bytes) uploads_path: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content/uploads uploads_size: 18,76 MB (19667549 bytes) themes_path: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content/themes themes_size: 576,68 KB (590519 bytes) plugins_path: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content/plugins plugins_size: 176,80 MB (185388317 bytes) database_size: 19,55 MB (20496384 bytes) total_size: 266,89 MB (279855466 bytes) ### wp-active-theme ### name: Hello Elementor (hello-elementor) version: 2.5.0 author: Elementor tým author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash parent_theme: none theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets theme_path: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content/themes/hello-elementor auto_update: Deaktivováno ### wp-mu-plugins (1) ### installatron_hide_status_test.php: author: (undefined), version: (undefined) ### wp-plugins-active (24) ### 3D FlipBook - Lite Edition: version: 1.12.3, author: iberezansky, Automatické aktualizace povoleny Autoptimize: version: 2.9.5.1, author: Frank Goossens (futtta), Automatické aktualizace povoleny Complianz | GDPR/CCPA Cookie Consent: version: 6.1.2, author: Really Simple Plugins, Automatické aktualizace povoleny Elementor: version: 3.5.6, author: Elementor.com, Automatické aktualizace povoleny ElementsKit Lite: version: 2.5.4, author: Wpmet, Automatické aktualizace povoleny Essential Addons for Elementor: version: 5.0.10, author: WPDeveloper, Automatické aktualizace zakázány Export All URLs: version: 4.1, author: Atlas Gondal, Automatické aktualizace povoleny Favicon by RealFaviconGenerator: version: 1.3.22, author: Philippe Bernard, Automatické aktualizace povoleny Fluent Forms: version: 4.3.3, author: Contact Form - WPManageNinja LLC, Automatické aktualizace povoleny Insert Headers and Footers: version: 1.6.0, author: WPBeginner, Automatické aktualizace povoleny Knowledge Base for Documents and FAQs: version: 9.2.1, author: Echo Plugins, Automatické aktualizace zakázány Limit Login Attempts Reloaded: version: 2.23.2, author: Limit Login Attempts Reloaded, Automatické aktualizace povoleny LiteSpeed Cache: version: 4.5.0.1, author: LiteSpeed Technologies, Automatické aktualizace zakázány Max Mega Menu: version: 2.9.5, author: megamenu.com, Automatické aktualizace povoleny Premium Addons for Elementor: version: 4.8.11, author: Leap13, Automatické aktualizace povoleny Quiz And Survey Master: version: 7.3.12, author: ExpressTech, Automatické aktualizace zakázány Quiz Maker: version: 6.3.0.8, author: Quiz Maker team, Automatické aktualizace zakázány Really Simple SSL: version: 5.2.3, author: Really Simple Plugins, Automatické aktualizace povoleny Remove Footer Credit: version: 1.0.13, author: WPChill, Automatické aktualizace povoleny Unlimited Elements for Elementor: version: 1.5.4, author: Unlimited Elements, Automatické aktualizace povoleny UpdraftPlus - Backup/Restore: version: 1.22.8, author: UpdraftPlus.Com, DavidAnderson, Automatické aktualizace povoleny WPFront Scroll Top: version: 2.0.7.08086, author: Syam Mohan, Automatické aktualizace povoleny WP Htaccess Editor: version: 1.70, author: WebFactory Ltd, Automatické aktualizace povoleny Yoast SEO: version: 18.3, author: Team Yoast, Automatické aktualizace povoleny ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Nedostupné imagemagick_version: Nedostupné imagick_version: Nedostupné file_uploads: File uploads is turned off post_max_size: 256M upload_max_filesize: 256M max_effective_size: 256 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.4.0-77-generic x86_64 httpd_software: Apache php_version: 8.0.1 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit: 90 memory_limit: 256M max_input_time: 30 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 7.29.0 NSS/3.36 suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.1.37-MariaDB client_version: mysqlnd 8.0.1 max_allowed_packet: 16777216 max_connections: 1000 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content WP_PLUGIN_DIR: /data/web/virtuals/254388/virtual/www/domains/tdabc.cz/wp-content/plugins WP_MEMORY_LIMIT: 256M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Nedefinováno DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writableDear @martinsrutek,
Thank you for your reply and the info.
We have checked and noticed that there is a PHP Conflict that causes the following issue.
There is a conflict with the PHP 8+ versions.For now, please downgrade your PHP version to, for instance, 7.3.30 and check the case in this way.
Please check this and let us know about the outcome.
Thank you.
Thank you very much for your answer.
They run multiple websites on 1 hosting and all have the same version of PHP and this plugin works elsewhere. Unfortunately, it is not possible to downgrade to version 7.3. I’ll try another plugin.
Thank you for your help.
Have i nice day
Martin
Dear @martinsrutek,
Thank you for your reply.
Please note, that our plugin is compatible with the PHP 8+ versions.
Most presumably, one of the plugins you are currently using causes a conflict in the Admin AJAX, because of which an issue arises for you.If you want, you can contact us via this form so that we can investigate your case and understand which plugin is the cause.
Then, you will be able to get in touch with that plugin Support Team so that they can solve the issue for you.Thank you.
Dear @martinsrutek,
Thank you for your reply.
Please note, that our plugin is compatible with the PHP 8+ versions.
Most presumably, one of the plugins you are currently using causes a conflict in the Admin AJAX, because of which an issue arises for you.If you want, you can contact us via this form so that we can investigate your case and understand which plugin is the cause.
Then, you will be able to get in touch with that plugin Support Team so that they can solve the issue for you.Thank you.
The topic ‘Problem adding a question to the quiz’ is closed to new replies.
