Is nobody here who can help me?
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey there!
It looks like the prices are showing fine (with VAT) for me, so if they are still not showing, can you please try a different browser or a different machine to test it out? It sounds like your machine/browser is caching some things.
Hopefully that helps! Have a great one!
Thank you Andrew for help,
I´m sorry, but the prices are not showing fine – and this in all browsers, because the price for example “besprechungssessel holz” is showing with € 25,- ! This is the price without VAT. It should be € 30,- = with VAT.
But when you put any product in cart and you switch to another site (e.g. cart), then when you come back to shop-page the prices are showing fine (with VAT). After clearing the browser-cache I have the same problem again. I can´t say to every customer that he has to put at first some product in cart to see the real price – I´m sure you understand.
I´m not using a cache-plugin, but latest version of all plugins and wp.
Maybe you know a solution. Thank you again.
Plugin Support
Yuki K a11n.
(@yukikatayama)
Automattic Happiness Engineer
Hi @sencillo,
What happens if you deactivate all plugins except one – WooCommerce – and switch your theme to Twenty Seventeen or Storefront? Does the correct price show? If so, there is a theme or plugin conflict (possibly has cache?)
Reactivate each plugin and switch theme again one at a time and refresh the pricing page until the issue pops back again. That will be your culprit plugin/theme.
If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging (https://ww.wp.xz.cn/plugins/wp-staging/). This creates a copy of your live site where you can make tests without affecting your live site.
If that does not help, could you also provide screenshots of what your VAT settings look like currently? You can upload the screenshot to your site’s media library and share the link with us, or you can use a service like Snaggy (https://snag.gy) Droplr (https://droplr.com/) or CloudApp (https://www.getcloudapp.com/) to share the image file.
Thanks,
Yuki
Hi Yuki,
thank you for your help, it was a very good idea to make a clone-site with wp-staging. I did this and opened the staging-site the first time after cloning in the same browser than the life-site (chrome) and all prices are shown ok. I did nothing else, no deactivating any plugins, no changing the theme, only clone and open. I thought ok, now I clear all caches in browser and look again. Nothing changed, the life-site shows the wrong price, the staging-site shows the right price. Now I become crazy ….. is there an error in the database? But the database is cloned too, isn´t it? And in cloned site the database work fine.
Maybe you know a solution for my situation?
Thank you for your help again.
Charly
Plugin Support
Yuki K a11n.
(@yukikatayama)
Automattic Happiness Engineer
Hi Charly,
Very interesting. Do you have any cache related plugins? If so, please clear cache. I’d also recommend contacting your host to see if they can clear any server side cache.
Since a staging site does not use cache, it might be due to this.
Crossing fingers,
Yuki
Hi Yuki,
I don´t use a cache plugin and the server cache is clean too. Now I deactivated all plugins except woocommerce – without better result. I changed the theme – without better result. But I found out that the right price is not only shown after puting any product in cart (then visit cart and come back to shop page), the right price is also shown after login as user, admin or something else. After logout the wrong price is shown again.
The next step was to install a cache plugin (wp fastest cache) – also no better result with price but site is faster 🙂 !!!
Thank you for your crossing fingers,
Charly
Hi Yuki,
I can´t believe it, but now it works. What I did? I installed a complete new shop on my local server and I got the same problem. Then I installed a further plugin for woocommerce called “woocommerce germanized”. This is special for German and Austrian market with a lot of settings, also VAT. Hooray, it works.
I want to say thank you again,
Charly
