Problem changing ticketing status | ww.wp.xz.cn

Resolved mogadam20
(@mogadam20)

7 years, 8 months ago
The user sends the ticket
Ticket status changes to new
The manager responds
The status of the answer is changed
The user responds again
But the ticket status does not change

please guide me

Thanks
- This topic was modified 7 years, 8 months ago by mogadam20.

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Plugin Author awesomesupport
(@awesomesupport)

7 years, 8 months ago

Hi:

Once the ticket is set to “in progress” the status will not change automatically. However, you will see a tag in the ticket list under the activity column that will indicate whether the ticket is waiting for a support agent to respond.

You can use our rules engine add-on to configure rules that change the status automatically if you really need this function. See more about that here: https://getawesomesupport.com/addons/business-rules-engine-zapier-integration/

Thanks.

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1 reply
2 participants
Last reply from: awesomesupport
Last activity: 7 years, 8 months ago
Status: resolved