Problem connecting site kit

  • Resolved mark202510

    (@mark202510)


    1 year, 11 months ago

    Trying to log into siteground with an email address created through workspace (which has full rights). I’ve been through the set up process , it says that 7 services are connected (as i have tried to use this email address before and gone through the connection process), I go through all the set up steps and at the end it goes back to the ‘set up’ screen albeit it recognizes that 7 services are connected. I had previously used a personal gmail email address and it worked fine. I have reset site kit and deactivated and reactivated it.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    1 year, 11 months ago

    Thanks for reaching out @mark202510. So we can assist you with this and ensure the plugin is setup and working as expected, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. Is the email you’re using now, a Google Workspace email?
    3. At what particular stage during the setup process are you redirected back to the set up screen (Ie. Directly after clicking on “sign in with Google”)?

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    1 year, 11 months ago

    Thanks for sharing your Site Health information @mark202510. As nothing stands out from the details provided, can you let me know the below:

    1. At what particular stage during the setup process are you redirected back to the set up screen (Ie. Directly after clicking on “sign in with Google”)?
    2. What is the URL you land back on, from the setup screen? I ask as this URL may include a callback URL which may be of use.

    Note also that the Site Health information form you completed didn’t include your full Site Health information. Regardless, do let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    1 year, 10 months ago

    I’m just following up with you to check whether the issue remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    1 year, 10 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)

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