### WordPress Environment ###
WordPress address (URL): https://discountlots.com
Site address (URL): https://discountlots.com
WC Version: 4.3.0
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.0
Log Directory Writable: ✔
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 16 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44
SUHOSIN Installed: –
MySQL Version: 5.5.65-MariaDB
Max Upload Size: 10 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.3.0
WC Database Prefix: dl_
Total Database Size: 237.47MB
Database Data Size: 159.50MB
Database Index Size: 77.97MB
dl_woocommerce_sessions: Data: 3.02MB + Index: 0.08MB + Engine InnoDB
dl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
dl_woocommerce_order_itemmeta: Data: 0.36MB + Index: 0.38MB + Engine InnoDB
dl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
dl_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_actionscheduler_actions: Data: 26.09MB + Index: 28.14MB + Engine InnoDB
dl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_actionscheduler_logs: Data: 24.08MB + Index: 19.05MB + Engine InnoDB
dl_cartflows_ca_cart_abandonment: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
dl_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_comments: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
dl_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_followup_customers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_followup_customer_carts: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
dl_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_followup_customer_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_followup_email_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
dl_followup_email_orders: Data: 1.09MB + Index: 0.09MB + Engine InnoDB
dl_followup_email_tracking: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
dl_followup_followup_history: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
dl_followup_order_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_followup_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_gf_entry: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
dl_gf_entry_meta: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
dl_gf_entry_notes: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
dl_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_gf_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
dl_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_gf_form_view: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
dl_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_options: Data: 3.13MB + Index: 0.09MB + Engine InnoDB
dl_postmeta: Data: 83.36MB + Index: 18.78MB + Engine InnoDB
dl_posts: Data: 6.50MB + Index: 1.41MB + Engine InnoDB
dl_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_rg_lead_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_rg_zapier: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_search_filter_cache: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
dl_search_filter_term_results: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
dl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_usermeta: Data: 0.44MB + Index: 0.34MB + Engine InnoDB
dl_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
dl_wcs_payment_retries: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
dl_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
dl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
dl_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
dl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_wc_product_meta_lookup: Data: 0.17MB + Index: 0.39MB + Engine InnoDB
dl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
dl_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dl_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dl_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dl_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dl_wpgmza_datasets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_live_tracking_devices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_maps_has_custom_fields_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_markers_has_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_markers_has_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dl_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
acf-field: 49
acf-field-group: 5
attachment: 3315
customize_changeset: 6
custom_css: 1
fl-builder-template: 12
fl-theme-layout: 6
follow_up_email: 1
nav_menu_item: 6
page: 25
post: 2
product: 324
product_variation: 1280
property: 323
revision: 1706
search-filter-widget: 3
shop_coupon: 4
shop_order: 298
shop_order_refund: 15
shop_subscription: 163
woo_discount: 2
woo_discount_cart: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (32) ###
BackupBuddy: by iThemes – 8.6.0.0
Gravity Forms: by Gravity Forms – 2.4.19
A Random Number: by Macardam – 1.1
Advanced Custom Fields PRO: by Elliot Condon – 5.8.12
Akismet Anti-Spam: by Automattic – 4.1.6
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.3.2.6
Beaver Themer: by The Beaver Builder Team – 1.3.2.1
Custom Post Type UI: by WebDevStudios – 1.7.4
Customizer Export/Import: by The Beaver Builder Team – 0.9.1
Gmail SMTP: by naa986 – 1.1.9
Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.7
Gravity Forms Zapier Add-on: by Gravity Forms – 3.3
Intercom: by Intercom – 2.6.4
iThemes Sync: by iThemes – 2.1.6
Search & Filter - Beaver Builder Extension: by Code Amp – 1.0.0
Search & Filter Pro: by Code Amp – 2.5.1
Show modified Date in admin lists: by Apasionados.es – 1.1
Simple 301 Redirects - Addon - Bulk CSV Uploader: by Webcraftic
Ash Durham – 1.2.5
Simple 301 Redirects: by Scott Nellé – 1.07
User Switching: by John Blackbourn & contributors – 1.5.5
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.7 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.35 – Installed version not tested with active version of WooCommerce 4.3.0
Follow-Up Emails: by WooCommerce – 4.9.3 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Subscriptions: by WooCommerce – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0
WordPress Importer: by wordpressdotorg – 0.7
WP Google Maps - Discount Lots Customisation: by – 1.0
WP Google Maps - Gold Add-on: by WP Google Maps – 4.25
WP Google Maps - Pro Add-on: by WP Google Maps – 8.0.33
WP Google Maps: by WP Google Maps – 8.0.25
Smush: by WPMU DEV – 3.6.3
### Inactive Plugins (4) ###
Advanced Custom Fields: by Elliot Condon – 5.8.12
Change wp-admin login: by Nuno Morais Sarmento – 1.0.0
W3 Total Cache: by BoldGrid – 0.14.2
WP phpMyAdmin: by Puvox.software – 3.02
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #14776 - /shop/
Cart: #14777 - /cart/
Checkout: #14778 - /checkout/
My account: #14779 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: Beaver Builder Child Theme
Version: 1.0
Author URL: http://www.fastlinemedia.com
Child Theme: ✔
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.7.6.3
Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Subscriptions ###
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://discountlots.com
Subscription Statuses: wc-active: 104
wc-pending-cancel: 1
wc-on-hold: 24
wc-cancelled: 34
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure
### Store Setup ###
Country / State: United States (US) — Illinois
### Subscriptions by Payment Gateway ###
Stripe: wc-active: 104
wc-cancelled: 34
wc-on-hold: 24
wc-pending-cancel: 1
### Payment Gateway Support ###
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders
### Action Scheduler ###
Canceled: 2
Oldest: 2020-06-28 23:12:33 -0500
Newest: 2020-07-09 23:07:10 -0500
Complete: 93,413
Oldest: 2020-06-16 10:12:15 -0500
Newest: 2020-07-17 08:21:30 -0500
Failed: 2
Oldest: 2020-07-08 07:25:44 -0500
Newest: 2020-07-08 07:25:44 -0500
Pending: 345
Oldest: 2020-07-17 09:56:44 -0500
Newest: 2032-08-09 22:44:42 -0500
Oh I’m thinking maybe it’s just that the Woocommerce is using the wrong version of the Stripe API.
Hi there,
I have never seen this error before. Does this happen only recently? Is it possible that this happened after a plugin update was made on your site?
Could you please copy/ paste the content of the error, including the stack trace, this will help us investigate into what could be causing it.
Hi,
We don’t know exactly when it started happening – this is a client’s site and their customers often have card issues as well so it has been hard to pinpoint exactly when the issue is a card issue and when it is an issue with the checkout process.
Here is a screenshot of checkout when the error happens – https://ibb.co/2YgqrRj
Below is the error log from the same time:
2020-07-16T17:11:02+00:00 DEBUG
====Stripe Version: 4.5.0====
====Start Log====
customers/xxxxxxxxx request: Array
(
[email] => [email protected]
[description] => Name: xxxx, Username: xxxx
[metadata] => Array
(
)
)
====End Log====
2020-07-16T17:11:03+00:00 DEBUG
====Stripe Version: 4.5.0====
====Start Log====
Error Response: WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => cURL error 35: Encountered end of file
)
)
[error_data] => Array
(
)
)
Failed request: Array
(
[api] => customers/xxxxxxxx
[request] => Array
(
[email] => [email protected]
[description] => Name: xxxx, Username: xxxxx
[metadata] => Array
(
)
)
[idempotency_key] =>
)
====End Log====
2020-07-16T17:11:03+00:00 DEBUG
====Stripe Version: 4.5.0====
====Start Log====
Error: WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => cURL error 35: Encountered end of file
)
)
[error_data] => Array
(
)
)
====End Log====
Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hi there @mgowell
Thanks for the detail, we’ve redacted much of the personal information – but the log is useful showing again the cURL error 35: Encountered end of file error.
In short, this is related to the SSL certificate your site uses and/or server modules.
My recommendation would be to speak to your webhost and confirm everything is up to date. This error mostly presents when you aren’t using TLS 1.2 – if you don’t know what that is, don’t worry, your host will do.
Thanks,
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
