• mceciliayr

    (@mceciliayr)


    After completing the first cycle, the carousel stops rendering correctly and starts displaying empty boxes, without loading the content that should be visible.

    Please look at carousel

    Thank you.

    Regards,

    Cecilia

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Iqonic Design

    (@iqonicdesign)

    Hello @mceciliayr ,

    We tried to access the page you shared, but unfortunately, we were unable to reach it.
    Could you please check the link or provide an updated one?

    Waiting for your response.

    Best regards,
    Iqonic Design

    Thread Starter mceciliayr

    (@mceciliayr)

    Hello, thank you for your answer.

    The url is https://unidesa.cl/universidad/udla-en-cifras/

    Regards,

    Cecilia

    Plugin Author Iqonic Design

    (@iqonicdesign)

    Hello @mceciliayr ,

    We appreciate your patience.

    We have checked the page again using a VPN as well, but the site is not loading on our end.
    If there are any region-based restrictions in place, could you please remove them temporarily so we can access the page and provide a solution accordingly?

    Thank you for your cooperation.

    Best regards,
    Iqonic Design

    Thread Starter mceciliayr

    (@mceciliayr)

    Hello.

    I finally understood the issue — the hosting isn’t always active. It’s only up from Monday to Friday during the week.

    However, I remember there’s another site that might be useful:
    https://unidesa.neurotest.cl/universidad/udla-en-cifras/

    Best regards,

    Cecilia

    Plugin Author Iqonic Design

    (@iqonicdesign)

    Hello @mceciliayr ,

    Thank you for sharing the working URL.

    We’ve reviewed the site and found that the issue occurs when the infinite scroll feature is enabled.

    As a temporary workaround, we recommend disabling infinite scroll to ensure stable performance.

    Please rest assured that our team is actively working on a permanent fix, and we’ll keep you updated on the progress.

    Thank you once again for your patience and support.

    Best regards,
    Iqonic Design

    Thread Starter mceciliayr

    (@mceciliayr)

    Thank you very much.
    We had been looking for a solution to this problem.

    Best regards,

    Cecilia

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem detected in the carousel’ is closed to new replies.