• Resolved dmcox

    (@dmcox)


    I have started to experience an issue with Elementor. I can edit existing widgets fine and insert one of my saved sections into a page. However I can’t drag a widget from the left and drop it into an existing or new column section. As soon as I grab it I see a red circle with a line through it and I can’t move it across. So I can’t create any new content.

    I deactivated all my plugins but it didn’t fix the issue. I think the problem might be down to the Wordfence plugin which I recently installed on my staging URL (but not on an old local test version which still works ok). I deactivated and deleted Wordfence but I noticed a note on your FAQs about purging caching plugins. I’m not sure how to do that, although I did notice on PHP Admin that there are quite a few files starting wf which I thought would have been deleted but still are there. I am not confident looking at this view, however, as I am a beginner so not sure if OK to just delete these. E.g. I am not sure how to edit the config.php file within PHP Admin.

    Is there a known problem with Elementor and Wordfence? If so, do you have any suggestions for alternatives?
    Any advice enormously appreciated.

    == Server Environment ==
    Operating System: Linux
    Software: Apache/2.4.18 (Unix)
    MySQL version: 5.5.5
    PHP Version: 5.4.45
    PHP Max Input Vars: 1000
    PHP Max Post Size: 64M
    GD Installed: Yes
    Elementor Library: connected

    == WordPress Environment ==
    Version: 4.6.1
    Site URL: http://global-laundrylockers.co.uk
    Home URL: http://global-laundrylockers.co.uk
    WP Multisite: No
    Max Upload Size: 64 MB
    Memory limit: 40M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: 0
    Admin Email:
    Debug Mode: Inactive

    == Theme ==
    Name: GeneratePress Child
    Version: 0.1
    Author: Thomas Usborne
    Child Theme: Yes
    Parent Theme Name: GeneratePress
    Parent Theme Version: 1.3.40
    Parent Theme Author: Tom Usborne

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

    == Active Plugins ==
    Duplicator
    Name: Duplicator
    Version: 1.1.18
    Author: LifeInTheGrid

    Elementor
    Name: Elementor
    Version: 0.10.3
    Author: Elementor.com

    Formidable
    Name: Formidable
    Version: 2.02.07
    Author: Strategy11

    GP Premium
    Name: GP Premium
    Version: 1.2.90
    Author: Tom Usborne

    Responsive Lightbox
    Name: Responsive Lightbox
    Version: 1.6.9
    Author: dFactory

    Responsive WordPress Slider – Soliloquy Lite
    Name: Responsive WordPress Slider – Soliloquy Lite
    Version: 2.5.0.7
    Author: Soliloquy Team

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Viewing 5 replies - 1 through 5 (of 5 total)

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