Problem importing csv – HTTP error

  • Resolved alpehJu

    (@alpehju)


    10 years, 10 months ago

    Hi,
    Just downloaded your plugin, trying the free version and planing to get the premium, but I have a problem when I try to import a csv.
    The importing process goes to 100%, but after a few minutes, it gives me an “http error”, in the top left side of the window (under “Wp All Import – import xml/csv).
    I tried on your testing plateform with the same file, aand erything goes well.
    “Http error” is way too generic for me to interpret the error and correct it, any ideas ?

    Thx in advance

    https://ww.wp.xz.cn/plugins/wp-all-import/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP All Import

    (@wpallimport)

    10 years, 10 months ago

    In order to find out exactly what is causing this error, you’ll need to have your webhost check your server’s error_log. They should be able to see what’s going on and provide a fix for you.

    Thread Starter alpehJu

    (@alpehju)

    10 years, 10 months ago

    Thx for your reply,
    I’ve contacted my webhost, who (strangely) tells me that they don’t have an access to the error_log. They send me back to you, creator of the plugin, to ask you to know how to display not a generic and already interpretated error (like “http error”), but the specific one.
    Any advices to do that ?

    Thx.

    Plugin Author WP All Import

    (@wpallimport)

    10 years, 10 months ago

    Unfortunately not. This error means that your server is throwing some sort of error, and the only way to know exactly what’s going on is to check your server’s error_log. If you host isn’t able to check their own error_log, you should probably seek out a better host.

    We love to recommend MediaTemple.

    pismobook

    (@pismobook)

    10 years, 4 months ago

    Hi,

    I’m also experiencing the same problem recently. Is there any update regarding this issue? Thanks.

    kompmsk

    (@kompmsk)

    10 years ago

    Faced the same problem, but solved it. If you have a dedicated server then install and enable in php extensions with the name DOM, and XML. Then restart apache and you will be happy

Viewing 5 replies - 1 through 5 (of 5 total)

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  • 5 replies
  • 4 participants
  • Last reply from: kompmsk
  • Last activity: 10 years ago
  • Status: resolved