• Resolved nikhild

    (@nikhild)


    When I try to create a web story and I want to insert a call to Action on any page, when I click on the Style tab, the page just gets messed up. I haven’t been able to create a web story in almost 2 weeks. What could be the problem?

    • This topic was modified 2 years, 10 months ago by nikhild.
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  • @nikhild Thanks for reaching out! I’ll need to gather a few more details to determine what could be the cause.

    First, please try temporarily disabling all other plugins besides Web Stories and then try navigating to the Styles tab once more. To safely simulate this, I recommend you to troubleshoot your site using the Health Check & Troubleshooting plugin. This way you can simulate using your site with individual/all plugins disabled, to narrow down the culprit.

    1. Enable the Web Stories plugin and let me know if the issue is present.
    2. Enable plugins and your theme one by one in this mode to help pinpoint if something else is involved.

    * Note you can disable troubleshooting mode from the plugins page.

    Next, if the issue occurs when Web Stories is the only plugin enabled, check for any browser console errors in the browser dev tools and send us a screenshot, using a screenshot sharing service such as Jumpshare or Imgur?

    Please let me know how this goes.

    Thread Starter nikhild

    (@nikhild)

    Thank you so much for your help, one of the plugins was causing a problem so I simply removed it. The troubleshooting plugin made it easier to pin point.

    Many thanks for the update. Glad you were able to resolve it. Please let us know if you run into any issues again and we’ll be glad to help. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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