• Hello. I have created WordPress sites before on different hosting providers, however the most recent one I created I did completely on WordPress.com. I soon found out the restrictions of doing so and some plugins I wanted, etc., not being able to work. So, I did a complete back up of my site and migrated/reinstalled it with another hosting company. After it completed and I changed DNS servers, the site was not visible. With some browsers I get error saying: NET::ERR_CERT_AUTHORITY_INVALID. With other browsers I just get “The site is experiencing technical difficulties.”

    I was in long tech support chat and they could’t figure it. They said the wp-config.php file that we have is missing some crucial database information. There seems to be some trouble with connecting the wp-config to the database, even with a custom- generated wp-config file they tried creating so escalating to upper support to look.

    Has anyone else experienced problems moving a site from wordpress.com?

    • This topic was modified 6 years, 12 months ago by rmichelli.
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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    The issues you’re experiencing are not related to wp.com. You have not properly set up WP on your new host. Ask your host for the proper DB information and then edit it into wp-config.php.

    Thread Starter rmichelli

    (@rmichelli)

    Thank you Steve for your help. WP was already installed on my server account before I migrated site as it was specifically a plan for WordPress sites. Maybe it overwrote what was in place? And I’m not technically inclined but would think this would have been something simple enough for a tech support person to figure out after being in a chat with them for 45 min and them consulting others… then giving up to escalate my issue.

    In any case, thank you. I will pass along that info and see what happens.

    • This reply was modified 6 years, 12 months ago by rmichelli.
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