[NSFW] Problem on categories page (backend)
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Hi guys, i have a problem on backend: when i go to wordpress panel > products > categories, to create new one, edit, delete them, I can’t see the subcategories anymore, I have 152 form main categories and subcategories but i can see just the main categories now.
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This topic was modified 3 years, 10 months ago by
Steven Stern (sterndata). Reason: added nsfw
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This topic was modified 3 years, 10 months ago by
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Hi @filippoc97!
Thank you for reaching out.
Is this problem happening after an update you made? Are the categories and subcategories displaying correctly on the front end? Could you please share an uncropped screenshot of what you see under
Products → Categories?Also, along with it, kindly provide us your System Status; you can find it via
WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.Thanks!
Hi, thx for your reply, I have just update the DB of Woocommerce, but idk if the problem was there or not before updating.
Yes, on front-end it is all good.
Sure.
2):
### WordPress Environment ###
WordPress address (URL): https://www.yourpleasure.it
Site address (URL): https://www.yourpleasure.it
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 6.0 – È disponibile una versione più recente di WordPress (6.0.1)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: ✔### Server Environment ###
Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fipsSUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 6.7.0
WC Database Prefix: edg_
Dimensione totale database: 486.37MB
Dimensione dati database: 346.73MB
Dimensione indice database: 139.64MB
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edg_yoast_indexable: Dati: 37.58MB + indice: 16.09MB + motore InnoDB
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edg_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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edg_yoast_seo_links: Dati: 0.39MB + indice: 0.33MB + motore InnoDB### Post Type Counts ###
attachment: 29882
avada_faq: 11
awb_off_canvas: 1
custom_css: 1
customize_changeset: 2
fusion_form: 2
fusion_icons: 2
fusion_tb_layout: 17
fusion_tb_section: 21
mailpoet_page: 1
nav_menu_item: 88
oembed_cache: 1
page: 6
post: 3
product: 9914
product_variation: 3603
revision: 1329
shop_coupon: 3
shop_order: 7
slide: 5
wp_global_styles: 1
wpforms: 1### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (36) ###
All-in-One WP Migration: by ServMask – 7.61
Activity Log: by Activity Log Team – 2.8.3
Classic Widgets: by WordPress Contributors – 0.3
Disable Cart Fragments: by Optimocha – 2.1.1
Automatizzazione ordini Bridge: by Bridge – 1.0.5
Prodotti di importazione Bridge: by Bridge – 1.0.17
GTM4WP: by Thomas Geiger – 1.15.2
Avada Builder: by ThemeFusion – 3.7.1
Avada Core: by ThemeFusion – 5.7.1
GTranslate: by Translate AI Multilingual Solutions – 2.9.12
Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3
Hide Shipping Method For WooCommerce Pro: by theDotstore – 1.3.1
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.0.7
Jetpack: by Automattic – 11.0
Loco Translate: by Tim Whitlock – 2.6.2
Maintenance: by WebFactory Ltd – 4.06
Menu Item Duplicator: by Mathieu Hays – 1.0.2
PixelYourSite: by PixelYourSite – 9.0.0
Slider Revolution: by ThemePunch – 6.5.20
SiteGround Optimizer: by SiteGround – 7.2.0
SiteGround Security: by SiteGround – 1.3.0
SiteOrigin CSS: by SiteOrigin – 1.5.3
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.7
WOOCS – WooCommerce Currency Switcher: by realmag777 – 1.3.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Payments: by Automattic – 4.2.1 (aggiornamento alla versione 4.4.0 disponibile)
Woocommerce Side Cart Premium: by XootiX – 3.1
Store Toolkit for WooCommerce: by Visser Labs – 2.3.7
WooCommerce: by Automattic – 6.7.0
Importatore WordPress: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 19.0
Gestore di file WP: by mndpsingh287 – 7.1.5
Smush: by WPMU DEV – 3.9.11
WPForms Lite: by WPForms – 1.7.4.2
WPMU DEV Dashboard: by WPMU DEV – 4.11.14
YITH WooCommerce Brands Add-On: by YITH – 2.0.0### Inactive Plugins (1) ###
WooCommerce PayPal Payments: by WooCommerce – 1.8.1 (aggiornamento alla versione 1.9.0 disponibile)
### Dropin Plugins (1) ###
object-cache.php: Memcached
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –### WC Pages ###
Shop base: #16552 – /shop/
Carrello: #16564 – /cart/
Pagamento: #16586 – /checkout/
Il mio account: #16576 – /my-account/
Termini e condizioni: ❌ La pagina non è impostata### Theme ###
Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.7.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔### Templates ###
Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php### Templates ###
thumbnail:
medium:
medium_large:
large:
1536×1536:
2048×2048:
yith_wcbr_logo_size:
blog-large:
blog-medium:
recent-posts:
recent-works-thumbnail:
fusion-200:
fusion-400:
fusion-600:
fusion-800:
fusion-1200:
portfolio-full:
portfolio-one:
portfolio-two:
portfolio-three:
portfolio-five:
woocommerce_thumbnail:
woocommerce_single:
woocommerce_gallery_thumbnail:
shop_catalog:
shop_single:
shop_thumbnail:
ppec_logo_image_size:
ppec_header_image_size:### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-pageDisabled Features: minified-js
settingsDaily Cron: ✔ Next scheduled: 2022-07-22 19:13:36 +00:00
Options: ✔
Notes: 67
Onboarding: completed### WooCommerce Payments ###
Version: 4.2.1
Connected to WPCOM: Sì
Blog ID: 203728395
Account ID: –### Action Scheduler ###
Completato: 137.769
Oldest: 2022-06-22 10:16:26 +0000
Newest: 2022-07-22 14:32:01 +0000Operazione non riuscita: 2
Oldest: –
Newest: –In attesa: 5
Oldest: 2022-07-23 01:46:36 +0000
Newest: 2022-07-25 03:55:52 +0000### Status report information ###
Generated at: 2022-07-22 14:35:03 +00:00
`Hi @filippoc97
Thank you for sharing your screenshot and system status. I can see that subcategories are not appearing under Products > Categories.
First, I’d recommend making sure that your WordPress, plugins and theme are all up to date. You’ll next want to check if the issue is coming from a theme/plugin conflict. The best way to determine this is to temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hi, thx for your help.
I have create a staging version of my website, update all (WP, plugins…) and deactivate all the plugins (except woocommerce) but nothing. I have also installed and active Storefornt theme, but nothing again.
Thanks for the update.
It is strange behavior.
As a next step, please try updating your WordPress site to the latest version and see if it helps solve the issue.
WP Version: ❌ 6.0 – È disponibile una versione più recente di WordPress (6.0.1)Before making any updates, always be sure you have a good backup of your site and database in place so that if something goes wrong, you can restore your site to a functioning state.
Here’s a helpful guide: https://ww.wp.xz.cn/support/article/updating-wordpress/
To continue checking, is there any category under
Products → Categorieswith a-before its name? Like this?”)
Image link: https://i.ibb.co/vPrMJZr/jknsdknas.pngIf so, kindly share an uncropped screenshot of it to check further.
Also, could you please share a copy of any fatal error log found under
WooCommerce → System Status → Logs(if available).Thanks!
Hi, that was the old woo-status, on my staging area it is all up-to-date (and all plugin disabled except woocommerce) and storefront theme is active, but still nothing.
There are 0 category that have the “-” icon. The screenshoot is the same as this
( https://ibb.co/wR5NLZN )The new woo-status is:
### WordPress Environment ### WordPress address (URL): https://www.staging2.yourpleasure.it Site address (URL): https://www.staging2.yourpleasure.it WC Version: 6.7.0 REST API Version: ✔ 6.7.0 WC Blocks Version: ✔ 7.8.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.38-41-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.7.0 WC Database Prefix: edg_ Dimensione totale database: 544.13MB Dimensione dati database: 395.31MB Dimensione indice database: 148.82MB edg_woocommerce_sessions: Dati: 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motore InnoDB ### Post Type Counts ### attachment: 29882 avada_faq: 11 awb_off_canvas: 1 custom_css: 1 customize_changeset: 2 fusion_form: 2 fusion_icons: 2 fusion_tb_layout: 17 fusion_tb_section: 21 mailpoet_page: 1 nav_menu_item: 88 oembed_cache: 1 page: 6 post: 2 product: 9914 product_variation: 3599 revision: 1329 shop_coupon: 3 shop_order: 7 slide: 5 wp_global_styles: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (1) ### WooCommerce: by Automattic – 6.7.0 ### Inactive Plugins (36) ### Activity Log: by Activity Log Team – 2.8.3 All-in-One WP Migration: by ServMask – 7.62 Avada Builder: by ThemeFusion – 3.7.1 Avada Core: by ThemeFusion – 5.7.1 Bridge Import Products: by Bridge – 1.0.17 Bridge Orders Automation: by Bridge – 1.0.5 Classic Widgets: by WordPress Contributors – 0.3 Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.0.10 Disable Cart Fragments: by Optimocha – 2.1.1 GTM4WP: by Thomas Geiger – 1.16 GTranslate: by Translate AI Multilingual Solutions – 2.9.12 Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3 Hide Shipping Method For WooCommerce: by theDotstore – 1.3.2 Jetpack: by Automattic – 11.1.2 Loco Translate: by Tim Whitlock – 2.6.2 Maintenance: by WebFactory Ltd – 4.06 Menu Item Duplicator: by Mathieu Hays – 1.0.2 PixelYourSite: by PixelYourSite – 9.1.1 Product Feed PRO for WooCommerce: by AdTribes.io – 11.7.5 SiteGround Optimizer: by SiteGround – 7.2.0 SiteGround Security: by SiteGround – 1.3.0 SiteOrigin CSS: by SiteOrigin – 1.5.3 Slider Revolution: by ThemePunch – 6.5.20 Smush: by WPMU DEV – 3.10.3 Store Toolkit for WooCommerce: by Visser Labs – 2.3.7 WooCommerce Payments: by Automattic – 4.4.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooCommerce PayPal Payments: by WooCommerce – 1.9.0 Woocommerce Side Cart Premium: by XootiX – 3.1 WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.8 WordPress Importer: by wordpressdotorg – 0.7 WP File Manager: by mndpsingh287 – 7.1.6 WPForms Lite: by WPForms – 1.7.5.3 WPMU DEV Dashboard: by WPMU DEV – 4.11.14 YITH WooCommerce Brands Add-On: by YITH – 2.2.0 Yoast SEO: by Team Yoast – 19.3 ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #16552 - /shop/ Carrello: #16564 - /cart/ Pagamento: #16586 - /checkout/ Il mio account: #16576 - /my-account/ Termini e condizioni: ❌ La pagina non è impostata ### Theme ### Name: Storefront Version: 4.1.1 Author URL: https://woocommerce.com/ Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-07-25 19:13:36 +00:00 Options: ✔ Notes: 67 Onboarding: completed ### Action Scheduler ### Completato: 135.766 Oldest: 2022-06-23 11:14:37 +0000 Newest: 2022-07-25 08:57:01 +0000 Operazione non riuscita: 2 Oldest: – Newest: – In attesa: 1 Oldest: 2022-07-26 08:57:01 +0000 Newest: 2022-07-26 08:57:01 +0000 ### Status report information ### Generated at: 2022-07-25 09:57:53 +00:00Hello,
May I ask for one more piece of information? Can you please provide the fatal error log found under WooCommerce > System Status > Logs (if any). That will help to check this further.
Thanks.
Hi, sure.
Yes, i have 3 fatal error:(1)
2022-07-14T17:08:06+00:00 CRITICAL syntax error, unexpected ‘.’ in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 65
2022-07-14T17:08:37+00:00 CRITICAL syntax error, unexpected end of file in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 89
(2)
2022-06-29T23:25:09+00:00 CRITICAL syntax error, unexpected ‘return’ (T_RETURN) in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 22
2022-06-29T23:26:11+00:00 CRITICAL syntax error, unexpected ‘$cols’’ (T_VARIABLE), expecting ‘)’ in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 19
(3)
2022-06-25T01:11:35+00:00 CRITICAL Uncaught RuntimeException: Impossibile richiedere azioni. Errore del database. in /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:683 Stack trace: #0 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(597): ActionScheduler_DBStore->claim_actions(19430, 25, NULL, Array, '') #1 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(25, 'Async Request') #3 /home/customer/www/yourpleasure.it/public_html/wp-includes/class-wp-hook.php(307): ActionScheduler_QueueRunner->run('Async Request') #4 in /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php alla riga 683Hi @filippoc97
Thanks for sharing the error logs. There seems to be some issues with the active theme (Avada child theme).
Can you please temporarily switch the theme to Storefront to see if that fixes the issue?
You can test this out on a staging site using a plugin like WP Staging, without affecting the appearance of the front end.
Hi, on my staging area i have storefront active and still see the 2 fatal error:
n. 1
n. 2Idk if they are there just because it’s a stroy-log or actually problems even now.
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This reply was modified 3 years, 10 months ago by
filippoc97.
-
This reply was modified 3 years, 10 months ago by
filippoc97.
Hi @filippoc97!
Thank you for writing back on the forum.
That’s strange, would you mind hovering over a product category or subcategory and clicking on “Edit” and then hitting the “Update” button on the following page without making changes?

If it doesn’t work, please contact us at WooCommerce.com > My Account > Support.
You may need to log into your WooCommerce.com account before you can access that page.
Don’t forget to include a link to this forum thread, so that we can keep track of what’s already been done. The information included will help our support team narrow down the issue much quicker.
Cheers!
Hi Mirko, thxx!
would you mind hovering over a product category or subcategory and clicking on “Edit” and then hitting the “Update” button on the following page without making changes?
this work!! Thx a lot
Filippo
Hi @filippoc97
I’m glad we were able to help! 🙂
If you have a few minutes, we’d love if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/ -
This reply was modified 3 years, 10 months ago by
The topic ‘[NSFW] Problem on categories page (backend)’ is closed to new replies.
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