• Resolved filippoc97

    (@filippoc97)


    Hi guys, i have a problem on backend: when i go to wordpress panel > products > categories, to create new one, edit, delete them, I can’t see the subcategories anymore, I have 152 form main categories and subcategories but i can see just the main categories now.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hi @filippoc97!

    Thank you for reaching out.

    Is this problem happening after an update you made? Are the categories and subcategories displaying correctly on the front end? Could you please share an uncropped screenshot of what you see under Products → Categories?

    Also, along with it, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.

    Thanks!

    Thread Starter filippoc97

    (@filippoc97)

    Hi, thx for your reply, I have just update the DB of Woocommerce, but idk if the problem was there or not before updating.

    Yes, on front-end it is all good.

    Sure.

    1) https://ibb.co/wR5NLZN

    2):

    ### WordPress Environment ###

    WordPress address (URL): https://www.yourpleasure.it
    Site address (URL): https://www.yourpleasure.it
    WC Version: 6.7.0
    REST API Version: ✔ 6.7.0
    WC Blocks Version: ✔ 7.8.3
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    WP Multisite: –
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    WP Cron: ✔
    Language: it_IT
    External object cache: ✔

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    `

    Hi @filippoc97

    Thank you for sharing your screenshot and system status. I can see that subcategories are not appearing under Products > Categories.

    First, I’d recommend making sure that your WordPress, plugins and theme are all up to date. You’ll next want to check if the issue is coming from a theme/plugin conflict. The best way to determine this is to temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter filippoc97

    (@filippoc97)

    Hi, thx for your help.

    I have create a staging version of my website, update all (WP, plugins…) and deactivate all the plugins (except woocommerce) but nothing. I have also installed and active Storefornt theme, but nothing again.

    Thanks for the update.

    It is strange behavior.

    As a next step, please try updating your WordPress site to the latest version and see if it helps solve the issue.

    WP Version: ❌ 6.0 – È disponibile una versione più recente di WordPress (6.0.1)

    Before making any updates, always be sure you have a good backup of your site and database in place so that if something goes wrong, you can restore your site to a functioning state.

    Here’s a helpful guide: https://ww.wp.xz.cn/support/article/updating-wordpress/

    To continue checking, is there any category under Products → Categories with a - before its name? Like this?


    Image link: https://i.ibb.co/vPrMJZr/jknsdknas.png

    If so, kindly share an uncropped screenshot of it to check further.

    Also, could you please share a copy of any fatal error log found under WooCommerce → System Status → Logs (if available).

    Thanks!

    Thread Starter filippoc97

    (@filippoc97)

    Hi, that was the old woo-status, on my staging area it is all up-to-date (and all plugin disabled except woocommerce) and storefront theme is active, but still nothing.

    There are 0 category that have the “-” icon. The screenshoot is the same as this
    ( https://ibb.co/wR5NLZN )

    The new woo-status is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.staging2.yourpleasure.it
    Site address (URL): https://www.staging2.yourpleasure.it
    WC Version: 6.7.0
    REST API Version: ✔ 6.7.0
    WC Blocks Version: ✔ 7.8.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38-41-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: edg_
    Dimensione totale database: 544.13MB
    Dimensione dati database: 395.31MB
    Dimensione indice database: 148.82MB
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    ### Post Type Counts ###
    
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    ### Active Plugins (1) ###
    
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    ### Settings ###
    
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    ### WC Pages ###
    
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    Carrello: #16564 - /cart/
    Pagamento: #16586 - /checkout/
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    ### Theme ###
    
    Name: Storefront
    Version: 4.1.1
    Author URL: https://woocommerce.com/
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    Daily Cron: ✔ Next scheduled: 2022-07-25 19:13:36 +00:00
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    Oldest: 2022-06-23 11:14:37 +0000
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    Operazione non riuscita: 2
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    Generated at: 2022-07-25 09:57:53 +00:00
    

    Hello,

    May I ask for one more piece of information? Can you please provide the fatal error log found under WooCommerce > System Status > Logs (if any). That will help to check this further.

    Thanks.

    Thread Starter filippoc97

    (@filippoc97)

    Hi, sure.
    Yes, i have 3 fatal error:

    (1)

    2022-07-14T17:08:06+00:00 CRITICAL syntax error, unexpected ‘.’ in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 65

    2022-07-14T17:08:37+00:00 CRITICAL syntax error, unexpected end of file in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 89

    (2)

    2022-06-29T23:25:09+00:00 CRITICAL syntax error, unexpected ‘return’ (T_RETURN) in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 22

    2022-06-29T23:26:11+00:00 CRITICAL syntax error, unexpected ‘$cols’’ (T_VARIABLE), expecting ‘)’ in /home/customer/www/yourpleasure.it/public_html/wp-content/themes/Avada-Child-Theme/functions.php alla riga 19

    (3)

    2022-06-25T01:11:35+00:00 CRITICAL Uncaught RuntimeException: Impossibile richiedere azioni. Errore del database. in /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:683
    Stack trace:
    #0 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(597): ActionScheduler_DBStore->claim_actions(19430, 25, NULL, Array, '')
    #1 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25)
    #2 /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(25, 'Async Request')
    #3 /home/customer/www/yourpleasure.it/public_html/wp-includes/class-wp-hook.php(307): ActionScheduler_QueueRunner->run('Async Request')
    #4  in /home/customer/www/yourpleasure.it/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php alla riga 683

    Hi @filippoc97

    Thanks for sharing the error logs. There seems to be some issues with the active theme (Avada child theme).

    Can you please temporarily switch the theme to Storefront to see if that fixes the issue?

    You can test this out on a staging site using a plugin like WP Staging, without affecting the appearance of the front end.

    Thread Starter filippoc97

    (@filippoc97)

    Hi, on my staging area i have storefront active and still see the 2 fatal error:

    n. 1
    n. 2

    Idk if they are there just because it’s a stroy-log or actually problems even now.

    • This reply was modified 3 years, 10 months ago by filippoc97.
    • This reply was modified 3 years, 10 months ago by filippoc97.
    Mirko P.

    (@rainfallnixfig)

    Hi @filippoc97!

    Thank you for writing back on the forum.

    That’s strange, would you mind hovering over a product category or subcategory and clicking on “Edit” and then hitting the “Update” button on the following page without making changes?

    If it doesn’t work, please contact us at WooCommerce.com > My Account > Support.

    You may need to log into your WooCommerce.com account before you can access that page.

    Don’t forget to include a link to this forum thread, so that we can keep track of what’s already been done. The information included will help our support team narrow down the issue much quicker.

    Cheers!

    Thread Starter filippoc97

    (@filippoc97)

    Hi Mirko, thxx!

    would you mind hovering over a product category or subcategory and clicking on “Edit” and then hitting the “Update” button on the following page without making changes?

    this work!! Thx a lot

    Filippo

    Hi @filippoc97

    I’m glad we were able to help! 🙂

    If you have a few minutes, we’d love if you could leave us a review:
    https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 13 replies - 1 through 13 (of 13 total)

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