Hi @aguilera7,
Greetings from WebToffee Support!
We have investigated the problem on our end but were unable to replicate the same issue. To further diagnose the issue, could you provide us with the WooCommerce System Status report through this link? You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. Additionally, kindly let us know if these discount coupons are created using any third-party plugins or using the default WooCommerce Coupon system.
Once we have this information, we’ll be better equipped to assist you in resolving the problem.
Ok. I send now. The discount coupons are created using Discount Rules Core plugin
Hi @aguilera7,
We have received the details and they are now under inspection. We will provide an update after reviewing the report.
Hi @aguilera7,
After thorough analysis, it has been determined that the source of the issue is related to the Discount Rules plugin. If you wish for us to conduct a more in-depth investigation or work on devising a solution, please feel free to reply in this thread.
Hi @aguilera7
This issue is not replicated as we tested using the Discount Rules plugin in our test environment. So it doesn’t seems to be directly coming from our plugin. Kindly check your site for any other factors that may be contributing to this error.
