Problem receiving Feedbacks – Error posting data to the shop

Resolved foule
(@fouleleader)

5 years, 5 months ago

Hello, we have the big problem, we receive tons of emails with this subject :
[CusRev] Error when posting reviews to WooCommerce

In the emails there is this line :
Technical details:
TypeError: response.data.trim is not a function

What to do to solve this ? The plugin is fully updated and worked well before.

Thanks,

Site : https://casaazul.shop

Full Email we receive a lot :

Hello,

There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly. For troubleshooting tips and information about re-posting reviews that could not be transmitted successfully from the first time, please refer to this support article: Errors when posting reviews to WordPress.

Technical details:
TypeError: response.data.trim is not a function

Best regards,
Team CusRev

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@cusrev)

Thanks for using our plugin!

Can you please send a system report for your site? You can generate a system report in WordPress admin area by going to WooCommerce -> Status -> Get system report.

Thread Starter

foule

(@fouleleader)

5 years, 5 months ago

Sure thing !


<blockquote>### WordPress Environment ###

WordPress address (URL): https://casaazul.shop
Site address (URL): https://casaazul.shop
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 3.8.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.7.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.31
PHP Post Max Size: 130 MB
PHP Time Limit: 165
PHP Max Input Vars: 16000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.50-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: casaazul_42
Total Database Size: 113.69MB
Database Data Size: 75.65MB
Database Index Size: 38.04MB
casaazul_42woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
casaazul_42woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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casaazul_42woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
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casaazul_42woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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casaazul_42ebcpf_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ebcpf_ebay_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ebcpf_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ebcpf_ebay_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ebcpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ebcpf_listing: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_category_mappings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_custom_feed_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_etsy_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_etsy_product_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_etsy_sync: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_feedproducts: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_image_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_listings: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_listing_variations: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_resolved_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_shipping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42etcpf_variationupload_preparation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
casaazul_42ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42fbv_attachment_folder: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
casaazul_42ibx_wpfomo_conversion_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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casaazul_42ig_blocked_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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casaazul_42ig_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_contacts_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42ig_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
casaazul_42ig_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_lists_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_mailing_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ig_queue: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
casaazul_42ig_sending_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42options: Data: 10.50MB + Index: 0.55MB + Engine InnoDB
casaazul_42packlink_entity: Data: 2.50MB + Index: 0.00MB + Engine InnoDB
casaazul_42postmeta: Data: 24.53MB + Index: 17.02MB + Engine InnoDB
casaazul_42posts: Data: 3.52MB + Index: 0.94MB + Engine InnoDB
casaazul_42rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42rank_math_analytics_gsc: Data: 2.52MB + Index: 3.63MB + Engine InnoDB
casaazul_42rank_math_analytics_objects: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
casaazul_42rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
casaazul_42rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
casaazul_42rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42rank_math_sc_analytics: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
casaazul_42revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
casaazul_42revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
casaazul_42revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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casaazul_42revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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casaazul_42snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42swift_performance_warmup: Data: 0.39MB + Index: 0.55MB + Engine InnoDB
casaazul_42termmeta: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
casaazul_42terms: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
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casaazul_42users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
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casaazul_42wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
casaazul_42wc_customer_lookup: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
casaazul_42wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
casaazul_42wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
casaazul_42wc_order_product_lookup: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
casaazul_42wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
casaazul_42wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
casaazul_42wc_product_meta_lookup: Data: 0.14MB + Index: 0.20MB + Engine InnoDB
casaazul_42wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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casaazul_42wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
casaazul_42wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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casaazul_42xlutmmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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casaazul_42yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
casaazul_42yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
casaazul_42yoast_seo_links: Data: 0.39MB + Index: 0.11MB + Engine InnoDB
casaazul_42yoast_seo_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 2335
aw_workflow: 4
cbxinstaphotos: 1
ct_template: 12
custom_css: 3
erforms: 4
erforms_submission: 312
es_template: 2
ibx_wpfomo: 1
nav_menu_item: 150
ni-order-status: 2
oembed_cache: 1
page: 22
post: 7
product: 321
product_variation: 584
revision: 68
shop_coupon: 200
shop_order: 741
shop_order_refund: 4
warmcache: 21
wccaf: 2
wcccf: 3
wcct_countdown: 7
wcst_trigger: 31
wobd-badge-designer: 3
yith-wcbm-badge: 4
yith-wcgpf-feed: 2
yith-wcgpf-template: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (34) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.6

AutomateWoo: by WooCommerce – 5.1.3
Casa Azul Custom Fields: by Neurotic – 1.0.0
CheckoutWC: by Objectiv – 3.5.6
Customer Reviews for WooCommerce: by Customer Reviews – 3.140
Easy Registration Forms: by EasyRegistrationForms – 2.0.9
Facebook for WooCommerce: by Facebook – 2.2.0
FileBird Lite: by Ninja Team – 4.3.1
Beehive Pro: by WPMU DEV – 3.2.8
Improved Badges for WooCommerce: by 7VX LLC
USA CA – 4.0.4

Loco Translate: by Tim Whitlock – 2.5.0
Oxygen Elements for WooCommerce: by Soflyy – 1.3 – Installed version not tested with active version of WooCommerce 4.0
Oxygen: by Soflyy – 3.6
OxyPowerPack: by Emmanuel Laborin – 1.1.2
Packlink PRO Shipping: by Packlink Shipping S.L. – 3.1.2
Really Simple SSL: by Really Simple Plugins – 4.0.5
reSmush.it Image Optimizer: by reSmush.it – 0.3.11
Rank Math SEO: by Rank Math – 1.0.55
Swift Performance Lite: by SWTE – 2.1.5
Two Factor: by Plugin Contributors – 0.7.0
WooCommerce Pedido Mínimo: by Daniel Ferraz Ramos – 2.1.0 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Free Shipping Per Product: by WPRuby – 1.1.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.2
WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.9
WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.7.2
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.20
WooCommerce Side Cart Premium: by XootiX – 2.3 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Wholesale Prices: by Rymera Web Co – 1.13
WooCommerce: by Automattic – 4.8.0
WP Rollback: by Impress.org – 1.7.1
WPfomify: by IdeaBox Creations – 2.1.1.2
XL WooCommerce Sales Triggers: by XLPlugins – 2.10.0 – Installed version not tested with active version of WooCommerce 4.0

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

Swift Performance Lite early loader: by  –

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #788 - /
Cart: #789 - /cart/
Checkout: #790 - /checkout/
My account: #791 - /my-account/
Terms and conditions: #2131 - /condiciones-generales/

### Theme ###

Name: Twenty Twenty
Version: 1.6
Author URL: https://ww.wp.xz.cn/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 6
Oldest: 2020-12-13 12:37:21 +0100
Newest: 2020-12-20 12:39:03 +0100

Complete: 6,771
Oldest: 2020-12-06 10:40:11 +0100
Newest: 2021-01-06 10:40:14 +0100

Failed: 5
Oldest: 2020-03-14 10:12:16 +0100
Newest: 2020-12-08 22:34:33 +0100

Pending: 3
Oldest: 2021-01-06 10:54:56 +0100
Newest: 2021-01-07 14:25:22 +0100

Plugin Support

cusrev

(@cusrev)

5 years, 5 months ago

Thanks for providing additional information.

Please follow troubleshooting recommendations from this support article: Errors When Posting Reviews to WordPress. The first step is to disable security plugins that might be blocking REST API. I see that you have a plugin called ‘All In One WP Security’. Please disable it and check if it resolves the issue.

Plugin Support

cusrev

(@cusrev)

5 years, 4 months ago

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

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