Hello!
Please describe more detail the problem and contact us through our internal support. We will check what is wrong and will help you to solve the problem.
Thread Starter
60nine
(@60nine)
i’ve already described the problem…
the e-mails sent from the form on the page aren’t sending
there is also no confirmation dialog about sent message
when i try your “Test Email Function” inside the plugin dashboard – it works…
what’s more to explain?
sincerely,
D.
Thanks. This information is enough for us.
Please check “Form sent message” on Submit Options tab – http://prntscr.com/bbft4u and your email address here – http://prntscr.com/bbfur0
If all these data are correct and present – please contact us through our internal support. We will check what is wrong and will help you to solve the problem.
Thread Starter
60nine
(@60nine)
ok, let’s try again…
YES – i have my email entered where it belongs (how else would i get the test message?)
YES – i have “form sent message” entered
and before you ask
YES – i have turned my computer on/off 😉
some extra info
– Firefox latest (46.0.1)
– Windows 7 x64 machine
– tried with Firefox adblock on and off – same thing
– no extra Firefox plugins related to browsing
please answer here on a public thread because there may be other people with the same issue…
regards,
D.
Hi!
Please contact us through our internal support. We will check what is wrong and will help you to solve the problem.
Once we will solve the problem in our internal support – we will write all the explanation here – publicly. Because we are also interested that all our users with a similar problem – find the answer here.
If you contact us in our internal support – it will be much more convenient, and the problem will be solved more quickly.
Most likely – this is some problem with sending emails from your site, maybe you have some additional email plugins (like plugins for enabling SMTP) that call conflict with our plugin.
In any case – we will resolve all the issues, make it work for you, and describe full situation – here – in public topic.
I have the exact same problem. No emails are being sent through.
– Sending a test email works.
– There are no SMTP plugins activated in my WordPress.
However when I send a form on the website, nothing happens.
It also does NOT display the confirmation dialog as per the “Form Sent Message” in the settings, it simply redirects to my homepage – when I don’t even have that option active.
Can you help please?
@geeky Explorer: This is not your topic. If you require assistance then, as per the Forum Welcome, please post your own topic.
